To come up with solutions for COVID-19 preparedness and responsiveness, the National Incubation Center and Jazz xlr8 launched the National Health Hackathon in partnership with the Ministry of National Health Services Regulations & Coordination, UNDP, Association of Pakistani Physicians of Northern Europe - APPNE, Rehman Medical Institute, and Open-Silicon Valley. After receiving over 1,200 applications, 123 interviews were conducted to shortlist the 25 best startup solutions.

The winners of the Hackathon are as follows:

1. Muhammad Zeeshan Karamat from Detect Now who is using a non-invasive AI-based system that diagnoses COVID-19 by sensing dry coughing.

2. Urooj Zia from Mahaul Mate is making reusable FFP3 and N95 masks - designed and manufactured in Pakistan entirely from locally-produced materials.

3. Syed Wajahat from Learning Pitch has created an online learning solution that provides recorded lectures to intermediate, CA, ACCA, and ICMA students via a best-in-class learning management system.

Self-service enablement for postpaid customers

Through the collaboration of the Customers Experience, Marketing Segments, Technical, and Digital teams, 14 postpaid bundles were added on self-service platforms such as USSD, Whatsapp, and JazzWorld, allowing for more convenience for postpaid customers. In the past, to activate postpaid bundles customers had to call Jazz helpline to activate bolt-on and add-on bundles every month with the teams receiving over 48,000 monthly calls for postpaid bundle subscriptions. Customers will experience improved access and resolutions resulting in fewer helpline calls.