Jazz is the first organization in Pakistan to launch the ‘Online Communities tool’ in collaboration with AC Nielsen Pakistan. The platform allows the consumer insights team to obtain real time consumer feedback and insights on business questions, product design and communication testing. Plus, the platform is customizable for different types of analysis. Quantitative investigations can be conducted in the form of opinion polls and short embedded surveys while qualitative explorations are led with customer diaries and wall discussions.

Quote: “We are always striving to make Jazz, a data driven organization. The Online Communities tool will further streamline the process of collecting the voice of customer in our journey towards becoming an agile organization” - Rizwan Fazal, Head of Analytics & Insights