Description :

Grade Level: L1

Location: Islamabad

Last date to apply: 22 April 2026

What is Specialist Cyber Security Operations?

The role reports directly to the Manager Identity and Access Operations and will be part of 10 members team. The L1 IAM Operations Engineer is responsible for the day-to-day operational management of the Identity and Access Management (IAM) platforms — One Identity Manager and PingID. This role supports the secure and efficient execution of user identity lifecycle activities, access provisioning, authentication management, and compliance monitoring. Additionally, the resource will assist in completing Phase 2 of the IAM Project, ensuring successful application integrations, process automation, and alignment with corporate security standards.

What does Cyber Security Operations Specialist- IAM operations do?

• Perform daily administration, monitoring, and maintenance of One Identity Manager and PingID.
• Handle user provisioning, de-provisioning, and access modifications across AD, enterprise and cloud systems.
• Acknowledge and act upon 100% of IAM-related monitoring alerts (UFM alerts) within defined SLAs.
• Maintain IAM workflows and ensure proper execution of approval processes and access requests.
• Document and escalate major incidents or recurring operational issues.
• Perform daily administration, monitoring, and maintenance of One Identity Manager and PingID.
• Maintain IAM workflows and ensure proper execution of approval processes and access requests.
• Perform IAM data sanitization and maintain platform hygiene.
• Document and escalate major incidents or recurring operational issues.
• Support the integration of new applications with One Identity and PingID for SSO, MFA, and lifecycle management.
• Coordinate with application owners and IAM L2/L3 teams for requirement gathering and onboarding activities.
• Assist in documentation, configuration validation, and sign-off tracking for project deliverables.
• Participate in testing, UAT, and go-live support activities during Phase 2 rollout.
• Follow predefined runbooks and standard operating procedures (SOPs) for all IAM activities.
• Escalate unresolved or complex issues to L2/L3 IAM teams while maintaining ownership until closure.
• Collaborate with Security Operations Center (SOC) and IT teams to resolve authentication or policy violations.
• Maintain clear communication and ticket updates in line with SLA commitments.
• Maintain daily/weekly reports on provisioning status, incident trends, and compliance KPIs.
• Update and improve IAM operational documentation and knowledge base articles.
• Support the creation of dashboards for access governance metrics and system health.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist Cyber Security Operations?

• Bachelor’s in computer science, Information Security, or related field.
• Experience: 1–3 years in Cyber Security, Identity & Access Management, or System Administration.
• Hands-on experience with One Identity Manager and PingID / PingFederate or any other IAM solution
• One Identity Manager (basic admin, provisioning, workflows)
• Ping-ID / PingFederate (SSO, MFA, authentication management)
• Understanding of RBAC, IAM lifecycle, and compliance controls
• Familiarity with Active Directory, Azure AD, and access provisioning workflows
• Basic understanding of SAML, OAuth 2.0, and OpenID Connect authentication protocols
• Exposure to Windows and Linux environments, patch management, and IAM integrations
• Understanding of RBAC, IAM lifecycle, and audit compliance controls
• Good communication and documentation skills
• Attention to detail and adherence to process
• Strong analytical and troubleshooting abilities

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.