Description :
Grade Level: L1/L2
Location: Islamabad
Last date to apply: 4th February 2025
What is Expert Products & Analytics VAS?
We are seeking an experienced and dynamic Expert Products and Analytics for our Value Added Services department. This role will be pivotal in driving the development, management, and enhancement of our product offerings, leveraging data analytics to inform strategic decisions and improve customer experiences. The ideal candidate will possess a strong blend of product management expertise, analytical skills, and a deep understanding of market trends to deliver innovative solutions that align with our business goals.
What does an Expert Products & Analytics VAS do?
- Track and manage product KPI’s like revenue, subscribers, product churn, complaints and engagement.
- Perform VAS customer segmentation and profiling. Monitor key performance KPIs for performance measurement against revenue and subscriber engagement targets.
- Convert product pipeline into tangible revenue results – revenue, innovative product launches.
- Do product pricing, competitor analysis, strategy formulation and revenue management for the assigned portfolio.
- Work on ad-hoc Analytical projects and Presentations with the Management to get their approvals and present Department’s point of view on topics such as achieving revenue growth, addressing customer complaints, developing platforms for greater service & vendor control etc.
- Assist your manager in the development of 1 year and 5-year plans with monthly or quarterly adjustments to better gauge and align department’s resources to achieve company objectives.
- Manage third party costs and develop projections in-line with department’s 5-year strategy.
- Work closely with Manager Products & Services to develop product roadmap & strategy for assigned Products & Services
- Provide innovative, customer centric, information & visual design recommendations that drive an enhanced user experience
- Develop in depth Business Requirements Document (BRD) in consultation with internal & external stakeholders for the assigned products
- Ensure timely update on for team and management review via dashboards & reports.
- Launch assigned product(s) in the market from start to end as a Product Manager - you will closely work with your Line Manager, Segments, Product Conception, MARCOMS and Customer Experience teams to design, build, and launch the right value proposition
- Conduct Primary & Secondary research to align content / product pricing and road map
- Plan and design micro segment campaigns to enhance content / product uptake and revenue
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be Expert Products & Analytics VAS?
- 2-3 Years of relevant experience
- Business Analysis & Reporting
- Product Management
- Microsoft Office with excellent MS Excel and MS PowerPoint command
- Microsoft Power BI
- Business Intelligence - Micro Strategy
- Strong Analytical & Presentation skills
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
