Description :

Grade Level: Intern

Location: Islamabad

Last date to apply: 19th July 2021

What will the Intern at Pricing & Segments do?

The role reports directly to the assigned Manager in Pricing and Segments unit. The primary project for the intern will be to sift through all customer interactions like helpline, channel, USSDs, etc. and analyze the interactions and help to revamp various customer journeys in Consumer Postpaid. In addition, the intern will work on the churn correlations with these interactions and assist in identifying core pain points in order to better manage customer retention

What’s in it for you?

Learning on the following:

• Based on reviewing customer interactions, usage behaviors, and customer profiles, what are existing pain points for customers in Consumer Postpaid and what are possible improvements to be made in order to improve customer experience.
• What are best practices being followed by the industry
• What are global best practices and how can they be best implemented locally
• Present a detailed analysis to better understand the core pain points of customers in Consumer Postpaid to improve retention rates of existing customers.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Eligibility Criteria:

• Bachelor’s degree (in process)
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Soft skills and technical skills required
• Strong analytical and problem-solving skills

Benefits

Why Jazz?

Jazz aims to prepare today's talented youth for the corporate world through structured programs that promote excellence and bring out the best in them. The Jazz Internship program is a full time project based paid internship.

We provide you with a challenging opportunity to catch a glimpse into Corporate Pakistan.