Description :

Grade Level: L4

Location: Lahore

Last date to apply: 31st Mar , 2025

What is Head of Billing, Credit & Collections?

The role reports directly to the *Head of Ops & Customer Experience** and has *04* people reporting directly into it with an extended team of *31* team member

What does Head of Billing, Credit & Collections do?

1.      Responsible for revenue optimization, credit risk management and ensuring the financial stability & sustainability of JAZZ Enterprise Division

·        Credit Risk Management – Developing & implementing effective credit policies, procedures & strategies to minimize risk & maximize revenues

·        Credit Assessment – Evaluating the credit worthiness of business customers

·        Risk Exposure Management – Monitoring & controlling risk exposure to prevent bad debt

·        Credit Scoring – Developing & maintaining credit scoring model to predict company’s credit behavior

·        Collection Strategy – Collaborating & supporting collection team to develop effective collection/recovery strategies

·        Bad Debt Provisioning – Ensuring adequate bad debt provisioning

·        Credit Operations – Overseeing in house & out-sourced operations including credit applications, credit checks & periodic audits

·        Governance Frame Work – Implementing effective governance frame work in alignment with the company’s prevailing policies & regulatory requirements

·        Reporting & Analytics – Ensuring business insights to higher management for informed decision making

·        Credit Limit Management – Setting & reviewing credit limits for business customers

·        Process & system optimization – Ensuring continuous reviewing & improving credit processes & system optimizations     

2.      Responsible for “Cash Flow Management” for financial liquidity & profitability:

·        Collections Strategy – Developing and implementing effective collections strategies to maximize debt recovery.

·        Team Management – Leading and developing a team of collections professionals.

·        Performance Monitoring – Tracking and analyzing collections performance metrics, such as recovery rates and cycle time.

·        Customer Engagement – Ensuring timely and effective communication with customers to resolve outstanding debts.

·        Policy & Process Compliance – Ensuring collections practices comply with regulatory & financial policy requirements

·        Reporting and Analytics – Providing insights and recommendations to senior management on collections performance and trends.

·        Stakeholders engagement – Timely stakeholders engagement including channels, customer service, and finance & Auditors to ensure alignment and effective debt recovery.

3.      Responsible for overseeing the entire billing/invoicing process, ensuring accuracy, efficiency & compliance with regulatory & tax authorities:

·        Billing Operations Management – Overseeing the billing & invoicing process, from data collection to invoice generation

·        Invoicing / Billing System Management – Overseeing the billing system, ensuring its integrity, and implementing upgrades and enhancements

·        Billing Accuracy and Compliance – Ensuring accurate billing and compliance with regulatory requirements, tariffs, pricing & tax rules.

·        Revenue Management – Ensuring revenue recognition and reporting

·        Invoice Dispute Resolution – Overseeing process for timely dispute resolution with customers

·        Process Improvement – Continuously reviewing and improving billing and invoicing processes.

·        Vendor Management – Managing relationships with billing system vendors and service providers.

·        Reporting and Analytics – Providing insights and recommendations to senior management on billing performance and revenue booking vs. billing trends.

Key Deliverables 

·        Develop and implement billing, credit, and collections strategies to optimize cash flow and minimize credit risk as per Organizational Objective 

·        Collaborate with senior management to align departmental goals with overall business objectives

Team Leadership & Development

·        Lead, mentor, and develop the billing and collections team to ensure high performance and continuous improvement1.

·        Manage recruitment, retention, and performance evaluations of team members

Risk Management:

·        Identify and mitigate risks associated with credit and collections

·        Collaborate with senior management to align departmental goals with overall business objectives

Performance Monitoring & Reporting

·        Monitor key performance indicators (KPIs) for billing, credit, and collections activities

·        Provide regular reports to senior management on the department's performance and financial health

·        Maintain strong relationships with customers to ensure timely payments and resolve any billing disputes

·        Implement customer-centric strategies to improve satisfaction and reduce overdue accounts

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Head of Billing, Credit & Collections?

·        A Bachelor's /Master degree in Accounting, Finance, Business Administration, or a related field

·        Relevant work experience in billing, credit, and collections is crucial.

·        5 à7 years of experience in managing large enterprises of billing, credit, and collections

Soft skills and technical skills required

·        Strong understanding of telecom (GSM, Fixed, Carrier & Wholesale business) & Digital products billing Ops

·        Strong understanding of Collection policies, processes & Industry bench marking

·        Proficiency in accounting software and Microsoft Office Suite

·        Excellent communication, presentation and negotiation skills

·        Ability to analyse financial data and generate reports

·        Certifications such as Certified Accounts Receivable Professional (CARP) or Certified Credit & Collection Compliance Officer (CCCCO) can be beneficial

·        Knowledge of relevant laws and regulations

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.