Description :

Grade Level: L1

Location: Islamabad

Last date to apply: 31st May 2025

What is Specialist Digital Services?

This is not your average telco role. As Specialist Digital Services, you'll be at the forefront of Jazz’s digital evolution transforming legacy Value-Added Services (VAS) into cutting-edge digital platforms that excite users and drive revenue.

You’ll work with an agile and collaborative squad including product, marketing, BI, segments, partnerships, and tech to build experiences that our customers love. This role reports directly to the Stream Head Digital Services and is backed by a strong team of two passionate members.

What Does the Specialist Digital Services do?

• You’ll be the digital game-changer responsible for:
• Crafting bold, user-centric strategies to evolve our digital services portfolio.
• Designing and executing monetization models, subscription, freemium, transactional, or ad-based, with a sharp focus on performance.
• Tracking and optimizing KPIs that matter: revenue, DAU/MAU, churn, and engagement.
• Collaborating with BI, Pricing, and Data Science to build robust forecasting and personalization engines.
• Transforming legacy VAS (IVR, SMS, FLASH MESSAGE) into smart, app-based platforms.
• Creating seamless user journeys powered by design, data, and human insight.
• Launching loyalty and gamification engines that keep users coming back for more.
• Owning AdTech revenue levers while ensuring data privacy compliance.

Key deliverables:

• Revenue Growth: Hit monthly, quarterly, and annual digital targets.
• Digital Shift: Drive the roadmap for transforming legacy services to digital-first.
• Monetization: Innovate and scale ad-based and transactional revenue streams.
• Engagement & Retention: Improve DAU/MAU, reduce churn, and boost service stickiness.
• UX Upgrades: Make experience smoother through behavioral insights and A/B testing.
• Partnership Expansion: Unlock strategic alliances to scale digital products.
• Data-Driven Decisions: Build dashboards, report performance, and fuel continuous improvement.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist Digital Services?

You’re not just a digital enthusiast, you’re a customer-obsessed optimizer, a growth strategist, and a product thinker with a keen eye for innovation.

Must-Haves:

• Strong grip on telco services and market dynamics.
• 2+ years of overall experience (at least 1 year managing telecom service/ VAS platforms).
• Experience in Segments or Pricing will be a strong plus.
• Solid command of data analytics & reporting (Power BI proficiency required).
• Ability to thrive in fast-moving, collaborative environments.
• Clear understanding of customer needs and delivering solutions that matter.

Educational Background:

• Bachelor’s or master’s degree in IT, Business, or a related field.
• Digital Marketing Certification (preferred)
• Project Management Certification (preferred)

Benefits

Why Join Jazz?                                  

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.