Description :

Grade: L2

Location: Lahore

Last Date to Apply: October 11th 2025

The International Business (Voice) Department is part of the Carriers & International Business team and is responsible for managing Jazz's wholesale voice operations. We oversee interconnects with local and international LDI carriers, ensuring seamless international outgoing traffic for Jazz and terminating incoming traffic in Pakistan for Jazz and other GSM and Fixed operators.

The role will report directly to the Stream Head International Business (Voice) and will be based in Lahore, working alongside peers managing various aspects of wholesale voice interconnect operations.

What does the Expert International Business (Voice) do?

The Expert International Business (Voice) is responsible for managing and growing Jazz’s wholesale voice interconnect operations. This role involves handling local and international LDI partnerships, optimizing traffic flows, negotiating rates and agreements, and ensuring quality and profitability of international voice traffic. The expert also monitors market trends, identifies growth opportunities, resolves disputes, and collaborates with internal teams for seamless operations.

Key Responsibilities:

• Build and maintain relationships with existing and new international operators.
• Support the development, execution, and management of plans, budgets, and targets for international wholesale voice in alignment with company strategy.
• Identify new interconnect opportunities to maximize revenue.
• Monitor financial performance of the international wholesale voice business and implement corrective actions as needed.
• Negotiate pricing and secure cost reductions for Jazz’s international outgoing traffic with local and international LDI operators.
• Conduct market intelligence and develop business plans to achieve approved targets.
• Perform studies, analysis, and cost evaluations to optimize international outgoing products and services.
• Design and implement international routing plans to enhance cost efficiency.
• Lead end-to-end VoIP network monitoring, fault detection & resolution in real-time.
• Coordinate with interconnect partners for SIP-based troubleshooting and performance optimization.
• Manage international and local VoIP route testing, quality benchmarking (ASR, ACD, PDD).
• Monitor live traffic stats and take proactive actions in case of route degradation.
• Analyze CDRs to identify call drops, billing mismatches, or fraud patterns.
• Perform interconnect testing (SIP/SS7/SMPP) with new operators/vendors.
• Coordinate with vendors for new route onboarding, testing, and rate finalization support.
• Handle escalated NOC tickets and ensure timely resolution in coordination with internal/external teams.
• Maintain updated documentation of IPs, routing plans, and interconnect configurations.
• Support service provisioning for enterprise VoIP clients.
• Generate weekly/monthly traffic reports for management and suggest optimizations.
• Ensure compliance with QoS KPIs defined by management or regulatory bodies.
• Coordinate in scheduled maintenance windows and ensure smooth service restoration.
• Strong understanding of VoIP protocols (SIP, RTP), GSM & TDM architecture.
• Good understanding of routing logic, LCR, CLI/non-CLI handling.
• Comfortable with Excel (VLOOKUP, pivot), basic SQL queries for CDR analysis.
• Excellent communication for coordination with vendors and internal commercial team.
• Ability to work under pressure, especially during outages or escalations.

Key Deliverables

• Revenue Growth: Drive and achieve revenue targets for international wholesale voice business.
• New Interconnects: Successfully onboard new international partners to expand Jazz’s global footprint.
• Traffic Optimization: Ensure optimal routing and cost efficiency for international traffic.
• Rate Negotiations: Secure competitive pricing with international and local LDI operators.
• Market Intelligence: Provide insights and reports oni global voice trends and competitive landscapes.
• Financial Performance: Monitor and manage financial KPIs, ensuring profitability and cost control.
• Traffic Management: Assist commercial teams by giving technical input for traffic management and capacity planning.
• Technical Expertise: Experience in working with softswitches, SBCs, gateways (e.g., Sippy, Porta, FreeSWITCH, etc.). Familiarity with SIP traces (Wireshark/SNGREP) and analyzing call flows.
• Partner Management: Strengthen relationships with existing and new operators for long-term collaborations.
• Compliance & Reporting: Ensure all agreements and operations adhere to regulatory and business standards.

What are we looking for and what does it take to be Expert International Business (Voice)?

Requirements:

• Experience: 4-5 years in international wholesale voice business, interconnect management, or telecom carrier relations.
• Education: Bachelor's/Master’s degree in Business, Telecommunications, or a related field
• Negotiation Skills: Strong ability to negotiate rates and contracts with international partners.
• Analytical Mindset: Proficient in data analysis, traffic monitoring, and financial forecasting.
• Market Knowledge: Understanding of global telecom trends, LDI operations, and regulatory frameworks.
• Relationship Management: Ability to build and maintain strong partnerships with international carriers.
• Problem-Solving: Proactive approach in resolving disputes, optimizing traffic, and handling operational challenges.
• Communication: Excellent verbal and written communication skills for effective stakeholder management.
• Tech Savvy: Familiarity with interconnect platforms, routing strategies, and telecom billing systems.
• Adaptability: Ability to thrive in a fast-paced, evolving business environment.

The two (02) specific tasks that team was working on in the last 12 months with results.

• Traffic trends analysis and planning of new strategies for wholesale interconnect business
• Expanding into the Hubbing Business by managing off-net traffic operations.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.