Description :

Job Title: Enterprise Business Support Manager
Grade Level: L3
Location: Islamabad/Karachi
Last Date to Apply : 5th November 2025

What is Enterprise Business Support Manager?

The Enterprise Business Support Manager will serve as the central anchor for all business verticals, including Payment Gateway, In-App Collections, Disbursements, Payroll Digitization, Corporate QR Enablement, and Mini App Channel Expansion. This role ensures national consistency in execution, performance tracking, and partner enablement across regions.

Support Manager will work closely with all four Regional Managers, providing analytical, operational, and strategic support to accelerate business growth. The position reports to Head of Enterprise Business.

What does Enterprise Business Support Manager do?

-  Business Coordination:

o   Consolidate and track performance across all regions for all the assigned business solutions and verticals.

o   Standardize reporting formats, data validation, and KPI tracking.

-  Product Enablement:

o   Support central product and technology teams in rollout plans, testing, and communication with regional managers.

o   Maintain documentation, SOPs, and training material for new product features.

-  Performance Analytics:

o   Prepare business dashboards and insights for management review.

o   Monitor ROI, activation rates, and client retention metrics for informed decision-making.

-  Stakeholder Management:

o   Coordinate with Product, Marketing, and Finance teams for pricing, promotions, and reconciliation issues.

o   Liaise with partner organizations for escalations and operational improvements.

-  Business Planning & Execution:

o   Support new business initiatives and regional expansion programs.

o   Assist in developing incentive structures and reward programs for field staff.

-  Governance & Compliance:

o   Ensure adherence to JazzCash governance, compliance, and risk management frameworks.

o   Maintain accurate records for audits and performance reviews.

JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

1         Strong analytical and coordination skills with proficiency in data analysis and dashboarding.

2         Excellent communication and stakeholder management.

3         Knowledge of digital financial services, B2B solutions, and corporate payments.

4         Highly organized with an ability to manage multiple workstreams under tight deadlines.

Qualification & Experience

1         Bachelor’s degree (Master’s preferred) in Business, Economics, or Data Analytics.

2         5–7 years of experience in enterprise operations, fintech, or reporting and analytics role.

3         Proficiency in MS Excel, PowerPoint, and other reporting tools.

Benefits

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.