Description :

Grade Level: L3

Location: Islamabad

Last Date to Apply: January 20,2022

What is Manager CX Training & Development?

Manager CX Training and Development will be looking after the training and development needs of the contact center staff. He/she will be responsible for evaluating the needs, current practices and creating a training development plan with complete materials, tutorials, instructions, and learning resources such as online/in-person modules and guides.

This role reports directly to the Stream Head CRM, Training and QA Team and has 04 people reporting directly into it with an extended team of 2 team members in future.

What does Manager CX Training & Development do?

The ideal candidate will be a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve internal and external employee training and performance. The candidate will also be responsible for researching and selecting the best platform to deliver and utilize training materials. He/she will be involved in the development of training manuals, slides, video guides, case studies, quizzes, role play scenarios, computer based trainings and TNA’s.

Requirements

What are we looking for and what does it require to be Manager CX Training & development?

o At least 7 year experience in Training and developments

o Hold a bachelors/Masters degree from an HEC recognized institute

o Excellent interpersonal skills specially for public speaking

o Prior content creation expertise with special emphasis on powerpoint presentations

o Leadership & people management exposure

o Negotiation and decision making

o Conflict and crisis management

o Good command over MS Office (Excel, PowerPoint, word) and Visio

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million plus customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.