Description :

Grade Level: L1

Location: Lahore

Last date to apply: 12th July 2024

What is Service Design Specialist?

Service design specialist enhance service experiences by integrating user insights, designing processes, and optimizing touchpoints. They align with user needs through methods like journey mapping and prototyping to create user-centric solutions that improve satisfaction, efficiency, and the design of apps, websites, and more. The role reports directly to Manager CX Design & Usability.

What Will They Do?

• Proficiency in Figma: Create prototypes, wireframes, app and website designs user flows
• User Experience Design: Enhance user interfaces and experiences.
• Digital Apps/Websites Flows UI/UX Expertise: Review and improve designs for digital applications.
• Communication: Interact with customers to understand their usability needs.
• Usability Techniques: Apply new usability techniques, including eye-tracking.
• User-Centered Design (UCD): Implement UCD principles and methodologies.
• Conduct focus groups, in-depth interviews & market intercepts .Gain insights into user behaviors, needs, and preferences through user testing, including A/B and usability testing.
• Rapid Prototyping: Iterate on designs to explore multiple solutions and refine the user experience.
• Usability and Accessibility Standards: Design inclusive and user-friendly digital experiences.
• Customer Experience Journey Mapping: Visualize and analyze the end-to-end user experience across various touchpoints.
• Design Thinking: Solve complex design challenges and create innovative solutions.
• Customer Profiling: Design digital and non-digital customer journeys, formulate insights, and build customer personas based on research, demographics, behaviors, and psychographics.
• Collaboration: Work with cross-functional teams and stakeholders to align design efforts with business goals and customer needs.

Key Deliverables

• Analyzing & Summarizing Insights: Identify root causes and recommend corrective measures.
• Summarize key findings and insights.
• Design Assets: Create wireframes, prototypes, and high-fidelity mockups illustrating design concepts and user interface elements.
• Usability Testing Reports: Outline user feedback and recommendations for design improvements.
• Customer Journey Maps: Identify pain points and opportunities for enhancing the digital user experience.
• Digital Strategy Contributions: Outline design objectives and approaches.

Requirements

Experience and Educational Requirements

• Minimum Bachelor’s degree in Design, HCI, Industrial Design, or related disciplines from a reputable university.
• Minimum 1 year Experience in Service Design, preferably with exposure to Agile methodologies.
• Specialized knowledge in Service Design Journey mapping, Comparative Journey Mapping, Design Thinking, Usability, and Customer Research.
• Technical proficiency in design tools and proven experience in UI/UX design roles.

Skills & Competencies

• Service Design Tools & Techniques: Familiarity with various service design tools and techniques.
• Adobe Creative Suite Skills: Advanced design work using Adobe Creative Suite.
• Research and Insights: Ability to conduct customer and market intercepts and gather insights effectively.
• Presentation Skills: Strong presentation skills for articulating design decisions and research findings.
• Communication: Effective communication skills, both verbal and written.
• Analytical and Problem-Solving: Strong analytical and problem-solving skills with a results-oriented mindset.
• Proactive Attitude: Staying updated with industry trends and emerging technologies.
• Flexibility to Relocate: Willingness to move to a different city if required by the job, ensuring smooth transitions and adaptability to new locations.

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.