Description :

Grade Level: L1

Location: Islamabad

Last date to apply: 28 October 2025

What is Specialist HLR & VAS Operations?

Are you an experienced HLR & VAS Operations professional with a passion for leveraging the latest digital technologies and Artificial Intelligence to optimize network performance and enhance customer experience? We are seeking a talented and proactive Specialist HLR & VAS Operations to join our dynamic team. In this intermediate-level role, you will be instrumental in bridging traditional network operations with cutting-edge digital and AI-driven solutions, contributing directly to our network's efficiency, reliability, and future-readiness.

Main tasks include day-to-day Operation & Maintenance of HLR & VAS Network, Customer complaints handling (corporate & commercial), configuration management, troubleshooting, interaction with Internal and external stakeholders and vendor support teams for ongoing issues, project and upgrades.

The role reports directly to the Manager HLR/VAS Planning & Operations and has 12 people reporting directly into it.

What does Specialist HLR & VAS Operations do?

• HLR & VAS System Management: Perform day-to-day operations, maintenance, configuration, and troubleshooting of HLR, HSS, SMSC, Smart Care /CEM, and other Value-Added Services platforms.
• Performance Optimization & Monitoring: Proactively monitor network performance, identify bottlenecks, and implement solutions to ensure optimal service delivery and availability for HLR & VAS platforms.
• Digitalization Initiatives: Identify opportunities to automate routine operational tasks within HLR & VAS through scripting (e.g., Python, Perl) and automation tools, driving efficiency and reducing manual effort.
• Data Analysis & Reporting: Extract and analyze operational data (using SQL/Oracle or similar tools) to generate insights for performance improvements, capacity planning, and identifying areas for digitalization. Prepare comprehensive reports on network health, performance, and the impact of digital initiatives.
• Incident Management & Resolution: Take ownership of incidents, troubleshoot complex issues related to HLR & VAS, and coordinate effectively with internal teams and external vendors for timely resolution and Root Cause Analysis (RCA).
• Process Improvement: Contribute to the continuous improvement of operational processes by proposing and implementing digital tools and methodologies.
• Documentation: Maintain accurate and up-to-date documentation for network configurations, operational procedures, and digital solution implementations.
• Collaboration: Work closely with cross-functional teams including Network Planning, IT, Product Development, and Customer Support to ensure seamless service delivery.
• Staying Current: Keep abreast of the latest advancements in HLR/VAS technologies, digitalization trends, AI/ML applications in telecom, and relevant industry best practices. 

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist HLR & VAS Operations?

We are looking for someone who has already worked for VAS & HLR Operations with hands on experience on SMSC, Anti-spam and firewalls or HLR/HSS. Must have good configuration and troubleshooting skills. We are also looking for someone who has excellent communication & leadership skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints and last but not the least, the candidate must be a good team player.

• Proven HLR & VAS Operations Specialist: In-depth knowledge of GSM & Messaging Call Flows, IP Protocols, and Signalling, with strong troubleshooting skills.
• Digitalization & Automation Acumen: Practical experience in process automation/simplification, including scripting with Python, Perl, or JavaScript.
• Data Analysis Skills: Proficiency in SQL/Oracle for data extraction and query writing, along with familiarity with data visualization tools like Tableau or Power BI.
• Foundational AI/ML Understanding: Basic knowledge of Artificial Intelligence and Machine Learning concepts, particularly their application in network operations (e.g., predictive analytics, anomaly detection).
• Modern Network Awareness: Familiarity with cloud platforms and virtualization concepts.
• Strong Soft Skills: Demonstrated drive for results, excellent communication and presentation abilities to convey complex ideas clearly, and a balanced, holistic viewpoint when collaborating.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.