Description :

Grade Level: L1
Location: Islamabad
Last date to apply: 19th February 2025

What is Specialist IP operations?

Main tasks include day to day IP operations, traffic engineering, network dimensioning, WO creations, Operation & Maintenance of nationwide IP network backbone, Customer requirements interpretation and complaints handling (corporate & commercial), configuration management WO creation and execution, troubleshooting, interaction with vendor for new technologies & support teams for ongoing issues, project management, CapEx & OpEx handling, utilization and capitalization, audits and upgrades.

The role reports directly to the Manager Transport Network Operations with an extended team of 9 team members

What does Specialist IP Operations do?

• Ensuring smooth Operation and Maintenance of IP-MPLS-MPBN, IXP, Jazz and Ex-Warid Enterprise Data Network.
• Defining new and maintaining existing VPN tunnels both Site-to Site (IPSec) and Remote Access to facilitate corporate customers, vendors and employees.
• Providing support to nation-wide jazz and Ex-Warid Franchisee for new and existing VPN connections.
• Maintaining hardware spares onsite and at Warehouse’s.
• Ensuring network visibility on NMS tools including U2000-IP, MRTG, Solar Winds and UFM.
• Preparing MOPs and SOPs to facilitate team in handling issues and defining new flows.
• Ensuring inter-VRF routing as per requirements and demands.
• Trouble shooting issues related to L-2 and L-3 routing protocol including OSPF, IS-IS, MPLS, BGP, VRRP and STP.
• Configuring and implementing firewall flows for Inter-zone communication and NATing for Internet connectivity and publishing.
• Receiving, analysing and executing planning team work-orders for definition of new flows and expansions
• Ensure Network support to nation-wide Jazz Sales and Zonal offices.
• Ensure level 1 and level 2 support to other teams.
• Providing Wi-Fi support to nation-wide Jazz offices.
• Ensure Smooth running of Call Center Network Operations for both Voice and Data.
• Providing Network support to Jazz Nation-wide Data centre and MSC locations.
• Performing network audits and redundancy tests on regular basis to identify network Operational issues.
• Receiving, Mounting and installation of Google, Facebook, Akamai Cache Server for capacity upgrades and providing on-site support for technical issues.
• Performing on-site MPBN Network Expansion.
• Must be willing to perform duties in schedules as per operations practice.
• Receiving, analysing and executing planning team work-orders for definition of new flows and expansions
• Highlighting and Identifying network optimization needs and discussing plans for implementation of network optimization solutions with planning and L-2 TXN team.
• Installation & Commissioning of Google, Facebook, Akamai Cache Server for capacity upgrades and providing on-site support for technical issues.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist IP operations?

• Solid understanding of IP-MPLS (Service Provider) & Enterprise networks with hands on experience of minimum 3~4 years.
• Solid understanding of IXP network infrastructure with hands on experience.
• Good understanding of MPLS protocol and know-how of network topologies and their inter-working
• Familiarity with CLI of Huawei, CISCO, Juniper and ZTE IP devices.
• Excellent command over BGP (iBGP & eBGP) protocols.
• Good thorough knowledge of BRAS/BNG/AAA/Radius/FTTH nodes & network design and operations
• Excellent command over MPLS, RSVP, LDP, OSPF, IS-IS, RIP and static routing protocols.
• Deep understanding to engage vendor for timely restoration of services.
• Hands-on experience of Huawei U2000 NMS systems and associated software tools (MRTG, Solarwinds, UFM), database, architecture.
• Exposure to electrical & optical cables and knows associated installation standards and best practices.
• Communication and presentations skills to make solutions/ideas understandable for respective audience segments
• Should not have any concerns working in shifts round the clock and if required on holidays (including public holidays) as an emergency resource.

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.