Description :

Grade Level: L1
Location: Islamabad
Last date to apply: 16th July 2025

What is ‘UI/UX Design Specialist’?

You will work in an agile, insight-driven environment, collaborating with CX, Product, BI, and Digital teams to turn customer feedback into meaningful design improvements. Reporting to the Manager – CX-Design & Usability, you’ll support research initiatives through interviews, surveys, field visits, and dashboard creation — helping shape better digital experiences based on real user needs.

What does ‘UI/UX Design Specialist’ do?                      

• Support UI/UX teams by conducting user research, usability testing, and journey mapping to inform design decisions and improve digital experiences.
• Must possess a strong understanding of digital products (apps and websites), digital platforms, and user experience best practices.
• Designing intuitive and engaging mobile and web apps, with a clear grasp of UI/UX best practices and platform conventions
• Translate user feedback and behavioral data into actionable insights that guide interface design and resolve user pain points.
• Design and execute customer surveys — from question creation to field execution and analysis — to capture user needs and preferences.
• Collect, analyze, and interpret customer feedback from surveys, complaints, digital platforms, and interviews to identify key experience gaps.
• Build interactive dashboards (Power BI, Tableau, Superset) that are presentation-ready, insightful, and tailored for various stakeholders.
• Coordinate follow-up actions and monthly review meetings to ensure timely resolution of recurring or high-impact issues.
• Recommend enhancements in tools, customer journeys, or processes based on recurring user insights and emerging trends.
• Stay up to date with AI, design, and analytics innovations to improve research workflows and decision-making.
• Conduct User Interviews & Focus Groups
• Work cross-functionally with product, CX, design, and care teams to ensure alignment between customer insights and experience delivery.

Requirements

• Bachelor’s degree in Data Analytics, Human-Centered Design, or a related field (Master’s or certifications are a plus).
• 2–4 years of experience in CX, Data Analytics, or UI/UX.
• Proficiency in:

- Power BI, Tableau, Superset (for dashboard creation and data storytelling)

- Figma, Adobe XD, Miro (for journey mapping and user flow visualization)

- Advanced Excel (VLOOKUP, Pivot Tables, Dashboards)

• Excellent data visualization and presentation skills — ability to turn numbers into meaningful narratives.
• Digitally savvy and AI-aware, with experience using survey tools, dashboarding platforms, and AI-enabled solutions to optimize research and reporting.
• Strong understanding of CX metrics such as NPS, CSAT, and CES, and how to act on them effectively.
• Analytical mindset with strong numerical fluency — must be comfortable interpreting and working with performance data.
• Strong stakeholder management skills, especially across product, design, and customer care teams.
• Hands-on experience conducting user interviews, usability sessions, or field visits is a strong advantage.
• Proactive, self-motivated individual with the ability to manage multiple tasks independently.
• Familiarity with AI-driven analytics tools or natural language processing (NLP) is a plus.

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.