Description :

Grade Level: L2

Location: Islamabad

Last date to apply: 4th July, 2025

What does ‘Product UAT Expert' do?

• Conduct end-to-end testing of products, applications & services before they go live to ensure a seamless customer experience.
• Proactively identify and resolve issues during the product development phase to prevent disruptions across customer experience channels.
• Analyze customer journeys to pinpoint improvement opportunities and recommend process enhancements.
• Drive digital transformation by proposing and implementing innovative solutions to modernize existing processes.
• Research, design, and refine operational workflows to optimize overall customer engagement and satisfaction.
• Gather and analyze customer data to identify insights, inform strategic decisions, and support continuous innovation.
• Develop comprehensive test cases and contribute to defining target business process models

Team consists of 6 experts, The role reports directly to the Stream Head Products & Solution Standardization

Key Deliverables

• Timely delivery of UAT (User Acceptance Testing) results for each product/service testing cycle.
• Proactive identification and resolution of any revenue leakage risks in products or services.
• Consistently deliver insights and recommendations to maintain the highest standards of customer experience.
• Lead initiatives for automation and digitization of CX and related business processes.
• Ensure full compliance with regulatory and internal process standards.
• Produce weekly and monthly reports covering product testing outcomes, process automation progress, and project delivery metrics.
• Application based UATs & knowledge of how applications work especially Insurance based/ Marketplace applications

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be ‘Product UAT Expert’?

• Master’s or bachelor’s degree from a recognized institution.

Minimum of 3 years of relevant experience, particularly in:

• Conducting User Acceptance Testing (UAT) using CRM systems
• Process implementation and optimization
• Leading or contributing to self-driven improvement projects
• Prowess in Insurance & online marketplace applications
• Strong understanding of customer experience principles and business process automation.

Soft skills

• Business Communication
• Business Process Re-engineering
• Six Sigma (Preferable)
• Project Management (Preferable)
• Analytical & Presentation Skills

Technical Skills

• Charging systems (Basic understanding)
• CRM (advanced level)
• Web\App services flow\API integrations
• JIRA
• Microsoft Office
• MS Visio

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.