Description :

Grade Level: L1/L2

Location: Islamabad

Last date to Apply: 18th March 2026

What is Specialist Business Support?

We are seeking a dynamic and results-oriented Specialist – Business Support to join our Source-to-Pay (S2P) Operations team.

This role is responsible for the independent execution of Purchase Requisitions (PR), receipting, invoice processing, and related reporting activities in line with company policies and service level agreements. The incumbent will collaborate closely with cross-functional stakeholders to ensure seamless service delivery, resolve operational bottlenecks, and contribute to process excellence initiatives.

The position reports directly to the Head of Source-to-Pay Operations. The Business Support function currently comprises a core team of three members, supported by an extended team of 13 professionals.

Role & Responsibilities:

·        Execute PR fulfillment, receipting, and portal-related activities (e.g., T360) in accordance with defined processes, ensuring accuracy and timeliness.

·        Process invoices, monitor PO fund availability, follow up on approvals, and ensure timely receipting.

·        Prepare sourcing forms (No Sourcing, Competitive Bidding, SSD) in compliance with procurement guidelines.

·        Manage stakeholder communication and independently resolve queries to prevent delays.

·        Ensure high-quality deliverables aligned with service excellence standards.

·        Prioritize and execute tasks efficiently to meet agreed timelines.

Service Management:

·        Ensure full compliance with company policies, controls, and operational procedures.

·        Maintain a proactive and solution-oriented approach in daily operations.

·        Escalate risks and bottlenecks in a timely manner to maintain business continuity.

·        Support customer satisfaction initiatives and maintain a strong service delivery mindset.

Operational Excellence:

·        Identify opportunities to streamline and optimize existing processes.

·        Gather stakeholder feedback and propose actionable improvements.

·        Contribute to automation, transformation, and operational excellence projects.

·        Promote cross-functional collaboration and knowledge sharing within the team.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Experience and Educational requirements

·        Minimum three-year experience preferably with Oracle Fusion

·        ACCA/ICMA finalist/MBA

·        General flow of the Purchase Requisition & receipting process, invoice handling, and efficient email management

Required Skills:

·        Stakeholder Management

·        Presentation Skills

·        Analytical & Problem-solving abilities

·        Proficiency in Microsoft Office and Oracle ERP

·        Highly adaptable and quick learner

Personal Attributes:

·        Excellent communication skills.

·        Strong project management abilities.

·        Team player mindset.

·        Ability to work well under pressure.

·        Effective problem solver.

·        Analytical and critical thinking skills.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.