Description :

Grade Level: L2

Location: Islamabad

Last date to apply: 21st Jan, 2022

What is Product Expert Marketplace?

You will be responsible to enhance the value proposition for the customer by introducing new and innovative use-cases and product improvements in Marketplace.

You will take a leading role in identifying new verticals, coordinating with internal & external stakeholders to identify enablers for eco-system development, competitive analysis and product improvements and future initiatives.

You will support building the product roadmap for Marketplace, driven by a deep understanding of our customers and aligning to our product vision as well as key goal metrics for the business.

The role reports directly to the Stream Head Marketplace and has an extended team of 4 team members.

What does Product Expert Marketplace do?

• To maintain the market leadership in mobile account base
• To grow the app transaction-active-users and contribute to the over DFS eco-system by increasing the engagement and acquisition of users
• Simultaneously grow the marketplace segment and expand into new verticals
• Improve JazzCash App product and expand marketplace portfolio to offer new innovative use-cases to our customers
• Develop digital financial services eco-system through international and local partnerships
• Up-to-date on industry offerings and start working on launching new products with end-to-end ownership
• Take responsibility of current projects and work towards product improvement
• Identify new verticals, reach out to partners and end-to-end on-boarding including user journey, product design, USP, go-to-market strategy and future initiatives
• Close coordination with brands and digital marketing team to understand current campaigns, SOPs, TATs, KPIs and funnels
• Develop product and growth strategy for the segment (short-term and long-term plans), contributing to acquisition and engagement
• Align goals of marketplace segment with consumer product department and overall DFS strategy Complete ownership of the product and launch of new use-casesLiaise with internal stakeholders to identify enablers for eco-system development
• End to end management of customer campaigns and customer communication
• Gather information and compile all competitor offerings related to the mobile account segment
• Start managing end-to-end product life cycle
• Detailed analysis of customer experience and growth trend and decide upon new use cases and new features or improvements in the existing product
• Achieve targets by developing uptake plans and explore innovative ways to grow current base, plus new verticals for expansion
• Keep abreast with the latest trends, changes in UI/UX/CX, product offerings and FinTech market (globally and locally)
• Identify industry trends and insights

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Product Expert Marketplace?

Experience in Product Management (Product Design & Customer Experience Design), Analytics and Customer Insights and Expansion into new markets & Partnerships (preferably in DFS eco-system)

The must have technologies are Product Management Tools, Microsoft Excel (Advanced user with knowledge of Macros, VBA, PowerPivot and Add-ins preferred), Microsoft PowerPoint (Advanced user with experience of creating presentations for C-Level executives), Core app development knowledge is not mandatory but would be a plus

Essential skills must have:

• Product-focused & customer-centric thought process
• Drive to do new things and launch new products/segments
• Data-centric approach
• Analytical skills
• Business Development
• Decision Making & Problem Solving
• Learn new tools and products/segments
• Stakeholder management
• Presentation & Communication Skills
• Planning & Organizing
• Networking

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 72 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.