Description :
Grade: L2/L3
Location: Islamabad
Last date to apply: 16th April 2025
What is Expert Performance Assurance & TOC?
We are looking for a Expert Performance Assurance & TOC to monitor, analyze, and optimize Performance KPIs, ensuring uninterrupted site operations. Reporting to the Manager Performance Assurance & TOC, this role requires strong skills in Data Analytics, NOC data processing, RMS monitoring, alarm management, reconciliations, and data reporting using Power BI & Tableau.
Key Responsibilities:
1. Passive Power & Alarm Monitoring
- Monitor Remote Monitoring System (RMS) dashboards for real-time tracking of passive power systems (generators, rectifiers, UPS, batteries).
- Identify and escalate power alarms, fuel anomalies, and voltage fluctuations.
- Ensure quick fault detection and resolution to minimize downtime.
2. Reporting & Data Analytics (Power BI & Tableau)
- Utilize Power BI & Tableau to create customized dashboards and visual reports.
- Support trend analysis and performance optimization through data-driven insights.
3. MNO Reconciliations & Invoice Validation
- Assist in energy usage reconciliations with MNOs, ensuring data accuracy.
- Validate electricity and fuel invoices by comparing RMS and vendor data.
- Report discrepancies to the Manager TOC/NOC for resolution.
4. Network Performance & Preventive Maintenance Support
- Assist in preventive & corrective maintenance (PM & CM) planning for power systems.
- Support field teams in analyzing power-related issues and recommending solutions.
- Track DC-Uptime Availability reports and suggest improvements for power optimization.
5. Cross-functional Coordination
- Collaborate with regional teams, site engineers, and vendors for troubleshooting power issues.
- Maintain documentation of power-related incidents and maintenance activities.
- Provide technical support to ensure SLA compliance and service continuity.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
Education
- Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science
Experience
- 5+ years in relevant areas
