Description :
Grade Level: L1
Location: Islamabad
Last date to apply: 20th Jun 2021
What is Specialist Channel Support?
Specialist Channel Support works as liaison with Regional Support & Sales functions, Technology, Biometric Business Partners and Channel Planning & Distribution Teams to provide and get support for quick fixation of the issues as well as help in development of new projects.
The Channel Operations & Automation team is part of the Commercial Planning & Distribution within the Commercial Division. The team is responsible for managing the Channel Operations, automate channel requirements, development for alternate channels and to provide Biometric Related operations support to channel.
The role reports directly to the Manager Channel Automation & System Support with an extended team of 40 team members
What does Specialist Channel Support do?
Key responsibilities
- Report routine and priority issues raised by channel related to Biometric Verification Systems (BVS) to Technology, and other related departments for immediate fixation.
- Assist Sales teams in application handling of EVC (JazzLoad) system and Bundles Upsell tools; Addresses relevant queries/concerns of retailers and resolves operational issues/errors.
- Identify gaps in current BVS, Bundle Upselling operational processes and recommend ways for improvement as well as give suggestions how to digitalize the existing processes
- Closely work with Technology & Standardization Teams to communicate new processes, developments & updates for the channel.
- Regular interaction with Channel Planning team (under the CPD umbrella) for upcoming projects and other relevant alignment regarding channel.
- Assess automation opportunity from technical perspective by idea generation: research competitor products & processes, Gain feedback from all regions and identify new revenue streams. Provide support in reengineering processes for improvement of channels and operations.
- Prepare business requirement documents for new developments to improve operational excellence on the basis of internal team feedback, locking the scope, raising to product development team, prioritising and then following up for developments.
- Carry out pilot & live testing of Biometric Application, Bundle Upsells & EVC (JazzLoad) systems to examine fulfilment of automation requirements; resolve automation issues related to new solutions in collaboration with Technology & other related teams.
Key Deliverables
- Build and maintain professional relationships with channel as well as other relevant departments and play pivotal role to drive things.
- Should have ability to get resolved the raised issues within given TAT.
- Ability to test biometric & other related applications vigilantly
- Should have ability to persuade stake holders for getting the desired updates & results in the existing applications
- Provide the insights to the senior management on the progress of the channel operations & automation projects raised with relevant Teams.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be Specialist Channel Support?
- Business Graduate from a recognized institute with 2-5 years of experience in similar role within telecom or FMCG
- Strong Business Analytical Skills
- Sales & Distribution understanding
- Biometric Verification System knowledge
- Prior experience in operations support function
- Strong communication & presentation skills
- Team Player & Collaborative
- Decision Making & Problem Solving
- Quick Learner & Flexible
- Product development, project management and relationship management skills; these skills are the cornerstone for this job role
- Microsoft Office (Excel, PowerPoint, Word, Access, Visio)
- Understanding of CRMs, POS, BVS, JazzLoad
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 68 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
