Description :

Grade Level: L5

Location: Islamabad

Last date to apply: 22 May 2025

What is the Head of Infrastructure and Data Centre?

The Head of Infrastructure & Data Centre Operations is a mission-critical leadership role responsible for the strategic and operational management of Jazz’s data center infrastructure, facility management, and nationwide power systems. The role ensures highly available, compliant, and energy-efficient operations across all mission-critical facilities, enabling seamless digital service delivery across Pakistan. The incumbent will play a pivotal role in leading modernization, sustainability, and scalability of Jazz’s core physical infrastructure.

The role reports directly to the Chief Technology Officer.

 What does Head of Infrastructure and Data Centre do?

1.       Data Centre & Facility Management

·       Lead the design, build, and operations of Tier-grade, accredited data centers across the network footprint.

·       Ensure robust power systems, HVAC, access control, fire suppression, and environmental safety mechanisms.

·       Govern infrastructure lifecycle planning including upgrades, expansions, and decommissions.

·       Maintain certifications and compliance as per international (e.g., Uptime Institute, ISO, ANSI/TIA) and local regulatory standards.

·       Implement global best practices for facility uptime, energy efficiency, preventive maintenance, and emergency readiness.

·       Oversee OEM, vendor, and FLM (First Line Maintenance) partners ensuring high operational standards and response metrics.

2.       Power Infrastructure Management

·       Own the end-to-end design, deployment, and performance of national power infrastructure across data centers, exchanges, and key network sites.

·       Ensure energy efficiency, alternate power planning (generators, batteries, solar), and sustainability programs.

·       Establish robust monitoring and automation for power systems to proactively manage outages and cost optimization.

·       Lead energy audits, power resilience planning, and partnerships for cleaner energy options.

3.       Compliance & Risk Management

·       Drive adherence to safety, environmental, and facility-related compliance frameworks.

·       Ensure audit readiness across infrastructure components and implement corrective actions.

·       Maintain strong Disaster Recovery readiness and test protocols for all mission-critical sites.

4.       Strategic Planning & Vendor Management

·       Lead capacity planning, cost optimization, and facility modernization initiatives.

·       Manage vendor relationships for infrastructure services, SLAs, and long-term evolution partnerships.

·       Align infrastructure roadmap with technology and business growth strategies.

5.       People & Process Leadership

·       Build and develop high-performing facility and infrastructure teams with clear succession planning.

·       Develop SOPs, governance models, and automated workflows for efficient infrastructure operations.

6.       NOC Collaboration

·       Ensure close coordination with the NOC for proactive fault detection and resolution support across facility and infrastructure domains.

Requirements

What are we looking for and what does it require to be Head of Infrastructure and Data Centre?

• Bachelor's or Master’s in Electrical Engineering, Power Systems, or related technical field.
• 15+ years of experience in infrastructure operations & Data centre management, with 7+ years in senior leadership managing large-scale, Tier-grade data centers and power systems.
• Deep knowledge of data center facility design, operations, and compliance standards.
• Proven expertise in power infrastructure planning, deployment, and energy management.
• Hands-on experience with infrastructure OEMs, FLM vendors, and managed service models.
• Familiarity with automation, monitoring systems, and modern infrastructure management tools.
• Strong leadership, stakeholder engagement, and project management skills.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.