Location : Islamabad

Industry : Telecommunications

Description :

Grade Level: L3

Location: Islamabad

Last date to apply: 28th November 2022

What is Manager Service Desk?

Manager Service Desk is a critical role in any IT Service Management (ITSM) operation. The role reports to “Stream Head IT-Infrastructure”. Manager SD has team of over 30 people in different region to support smooth business operations nationwide. Person is responsible for overseeing the day-to-day activities of service-desk operations, people management, prioritization of service desk ticket, monitoring SLA and OLA, escalation handling, and Service Desk process optimization. There would be four people directly reporting to this role.

What Manager Service Desk does?

Overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive timely support. The role is part general management, part service operations and part special projects. In addition to managing a potentially large staff of support teams (mostly remote), the manager service desk also monitors operations to make sure tickets are addressed in a timely manner, as well as serving as the service-desk liaison to major business-impacting initiatives. Some of the other responsibilities include:

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees


What are we looking for and what does it require to be Manager Service Desk?


Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.