Description :

Grade Level: L2

Location: Islamabad

Last date to apply: 3rd February 2026

We are looking for a Senior UI/UX Designer to lead the design of end-to-end digital healthcare experiences across multiple platforms and user personas. This role focuses on translating complex clinical, operational, and regulatory workflows into simple, intuitive, and safe user experiences.

The designer will play a key role in supporting Apna Clinic’s migration from partner-led platforms to in-house technology, while ensuring adherence to healthcare usability, accessibility, and safety standards. The role requires close collaboration with Product, Engineering, CX, Operations, and Clinical teams.

What Does a Senior UI/UX Designer – Digital Healthcare Platforms Do?

Healthcare Experience Design (Category-Specific)

Design and own UX for core healthcare verticals, including:

Doctor Consultations

• Appointment booking journeys
• Video/audio consultation flows
• Prescriptions and clinical summaries
• No-show, reschedule, and refund scenarios

Pharmacy

• Medicine search and substitutions
• Prescription upload flows
• Delivery status and compliance messaging

Labs

• Test discovery and selection
• Sample collection scheduling
• Lab report access and interpretation cues

Surgery & Procedures

• High-value booking journeys
• Hospital and package selection
• Offline-to-online handover flows

Multi-Persona Product Design

Design experiences across multiple platforms:

• Consumer Mobile App
• Doctor App
• Admin & Operations Portal
• Partner Dashboards

Ensure role-based clarity, minimal cognitive load, and workflow safety for each persona.

In-House Migration Support

• Study existing partner-driven UX flows
• Identify friction points, gaps, and usability risks
• Redesign workflows optimized for in-house systems
• Maintain design consistency across legacy and new modules

UX Research & Validation (Healthcare Context)

• Conduct usability testing focused on:
• Trust and credibility
• Error prevention
• Clinical clarity
• Collaborate with CX, Operations, and Clinical teams to validate workflows
• Incorporate feedback from doctors, patients, and support teams

Design System Ownership

• Create and maintain Apna Clinic’s Healthcare Design System
• Define and standardize:
• Color usage for health states
• Typography for readability
• Alerts, warnings, and critical notifications
• Ensure accessibility and inclusivity across age groups, languages, and health literacy levels

Cross-Functional Collaboration

• Work closely with:
• Product Managers
• Business Analysts
• Engineering teams
• Translate BRDs and operational workflows into high-fidelity, build-ready designs
• Support developers during implementation to ensure design fidelity and usability compliance
  
  Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Senior UI/UX Designer – Digital Healthcare Platforms?

Education

• Bachelor’s degree in Design, HCI, Interaction Design, or related field
• Healthcare or Health Informatics exposure is a strong plus
  

Experience

• 5–8 years in UI/UX or Product Design
• Demonstrated experience in:
• Healthcare, HealthTech, or regulated products
• Complex workflow-based systems
• Mobile and web applications
• Experience designing end-to-end systems, not isolated screens

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.