Description :

Grade: L2

Location: Islamabad

Apply by: 10th April 2026

What is Credit Control at Jazz Business?

Credit Control at Jazz Business plays a critical role in financial risk assessment, safeguarding revenue, optimizing cash flow, and managing credit risk across enterprise and corporate portfolios. The function ensures effective receivables management, proactive risk mitigation, and strong coordination with Sales and Customers to maintain financial discipline while supporting business growth.

Role Overview

We are seeking an Expert – Credit Control (Central Region) with strong analytical, stakeholder management, and risk management expertise. The ideal candidate will have hands-on experience in receivables management, credit risk assessment, and customer handling within a B2B environment.

You will be part of the Credit & Risk function and would be looking after B2B credit portfolio of Central region, working closely with Sales, Finance, and Customer Operations, and reporting to the TL Credit Control.

The role focuses on driving credit efficiency, minimizing overdue exposure, and ensuring adherence to credit policies across enterprise segments.

Key Responsibilities

Receivables & Unpaid Management

· Manage assigned region portfolio to ensure timely recovery of outstanding dues.
· Monitor aging buckets and proactively initiate service suspension due to non payment.
· Drive collection targets and reduce Days Sales Outstanding (DSO).
· Ensure effective implementation of collection strategies and recovery plans.

Credit Risk Monitoring

· Assess customer creditworthiness based on financials and highlight potential risk exposure.

· Evaluate and process all sales leads within defined TAT.

· Escalate chronic and delinquent account with TL and management.· Track credit limits, utilization, and payment behaviours.
· Recommend actions on high-risk or delinquent accounts.
· Ensure compliance with approved credit policies and controls.

Customer & Stakeholder Management

· Coordinate with Sales and Jazz Business Consultant for recovery alignment.
· Engage directly with collection for payment commitments and dispute resolution.
· Maintain strong professional relationships to facilitate smooth collections.
· Provide regular portfolio updates to internal stakeholders via Inhouse database.

Dunning Implementation

·       Ensure each regional account have assigned credit period, and subsequent dunning class to auto monitor non-payer accounts

·        Coordinate closely with sales channels regarding implementation and relevant parameters.

Dispute Handling & Resolution

· Work closely with billing and operations teams to resolve customer disputes.
· Ensure timely closure of issues impacting bad debts.
· Track disputed vs. undisputed amounts for accurate recovery planning.

Reporting & Insights

· Prepare daily/weekly/monthly receivables reports and dashboards.
· Analyze trends in overdue, recovery efficiency, and customer behavior.
· Provide actionable insights to improve collection performance.
· Support management with data-driven recommendations.

Process Compliance & Improvement

· Ensure adherence to credit policy, SOPs, and audit requirements.
· Identify gaps in existing processes and recommend improvements.
· Support automation and digitization initiatives in credit control.

Requirements

Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or related field

5–8 years in Credit Control, Collections, or Accounts Receivable—preferably within telecom, banking, or corporate sectors.

Skills & Competencies:

· Strong analytical and problem-solving skills.
· Excellent communication and negotiation abilities.
· Good understanding of credit risk and receivables management.
· Proficiency in Microsoft Excel, PowerPoint and reporting tools such as SQL.
· Ability to manage multiple accounts and stakeholders simultaneously.
· Result-oriented with strong follow-up and ownership mindset.

· Creative problem-solver with strategic business acumen and attention to detail.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.