Description :

Grade Level: L2

Location: Islamabad

Last date to apply: 29th Sept 2022

What is Expert -Business Analysis & Insights?

The role requires self-driven individuals from a Marketing, Pricing, Customer Value Management, Commercial or Business Analytics background, capable of thinking out of the box and generating insights from raw data. We are looking for someone who has a proven track record of understanding and evaluating customer lifecycles, segmentation of customers, analyzing customer behaviors and evaluating products.

The role reports to the Sr. Business Analyst and the team subsequently reports to the Head of Digital Analytics. The Digital Analytics team consists of a total of 7 members including the HOD.

What does Expert - Business Analysis & Insights do?

Responsibilities include:

• Evaluating the JazzCash (M-Wallet) customer lifecycle and generating actionable insights from the available data
• Study the JazzCash and GSM (data, voice, SMS, 3G/4G) KPIs and raise flags as an early warning indicator in case of deviations from target
• Perform in-depth analysis on subjects like churn, reactivations, customer behavior, product usage, engagement and accordingly identify areas of improvement/growth
• Provide visibility to higher management through developing different reports and dashboards (preferably automated)
• Be able to study raw data and transform it into a structured story and accordingly make clear presentations to help the management in strategic decision-making
• Co-ordinate with the broader Data & Strategy teams such as Data Analytics, CVM, Data Science and Consumer Insights for data availability and enriching the analysis
• Perform detailed pre and post analysis of campaigns to identify how different initiatives impact the KPIs
• Reporting & Monitoring of KPIs
• Ad-hoc deep dive analysis around business problems and potential growth areas
• Updating management and key stakeholders on performance and generated insights
• Short-term and long-term forecasting of key KPIs (subscribers, revenue etc.)

Key Deliverables:

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Expert Business Analysis & Insights?

• Bachelor’s degree or equivalent in Marketing, Business Analytics, Engineering, Economics, Finance etc
• 3+ years of experience in business analytics, marketing, commercial, pricing, segments, CVM
• Prior experience in M-Wallet, Fintech and Telecom sectors is preferred
• Experience with analytical reporting tools, especially MS Excel and MS PowerPoint is critical
• Strong analytical and strategic thinking skills
• Ability to make a clear story out of raw data and make data-driven decisions
• Excellent interpersonal and stakeholder management skills
• Strong communication and presentation skills
• Ability to thrive in a high pressure environment

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.