Description :

Grade: L2

Last Date to Apply: 8th July 2021

What is Specialist Operations - Customer Value Management?

Specialist Operations - Customer Value Management will have relevant experience in customer value management and will not afraid to rethink. He/she will be involved with all commercial stakeholders to deliver value to our customers. We as a team have perfected the art of conventional customer value management; and are now gearing up for Digital marketing with digital channels. This is an opportunity for you to become part of something transformational – a new marketing paradigm.

CVM team is part of the Analytics & Insights Department within Marketing. The team is solely responsible to CVM campaign creation and executions at Jazz.

The structure of the team you will join is:

• You will be part of 17 Member CVM Team.
• This role will be reporting directly to the Practice Lead CVM

What does Specialist Operations - Customer Value Management do?

• End to end Campaign Operations using IBM CMS (Unica Campaign/Marketing Operations/Interact/Optimizer)
• Campaign Process Optimization/Automation - set auto triggers & automate campaign operations.
• Smooth execution of daily calendar and batch campaigns.
• Development of Real-time campaigns, API testing and deployments.
• System Analysis & Reporting.
• Oracle and Teradata database management.
• IIB Middleware management

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist Operations - Customer Value Management?

• Hands on experience on IBM Campaign (Unica) and should be able to arrive at optimal campaign designs.

• Should have worked extensively on Unica features like:
  1. Campaign and Offer Administration, setup of custom attributes and offer templates
  2. Create and manage table catalogs, mapping new databases.
  3. Create and manage Audience Levels, Customer Macros and Triggers.
  4. Set up User Variables and Derived Fields.
  5. Segmentation and sampling of the data.
  6. Contact and Response history setup
  7. Scheduling the Unica campaigns.
• Strong Hands on experience in:
  1. Microsoft Office (Excel and PowerPoint)
  2. ORACLE
  3. TeraData
  4. Netezza
  5. JAVA
  6. Web services (SOAP/REST)
  7. Kafka Streams
  8. Linux
  9. Unix Script with Strong technical knowledge.
• Should have strong problem solving skills and communication skills.
• Knowledge on IBM IIB Middleware and Unica eMessage, IBM Silverpop, HTML, CSS is a plus.
• 3-4 years of relevant experience
• Minimum a Bachelors in CS.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.