Description :

Grade: L2

Location: Islamabad

Last date to apply: 23 April 2026

What is Expert Digital Products?

To continue transforming the digital experience of our millions of users, we are building a world-class digital team with the right talent to scale rapidly. This is an opportunity for someone who wants to be part of a high-impact journey—playing a critical role in ensuring the reliability, performance, and evolution of our digital platforms.

We’re looking for a technically strong and focused professional to support and optimize our Digital ecosystem. In this role, you will manage platform operations, improve system stability, support smooth releases, and help scale our cloud and infrastructure in line with our Digital Strategy. The focus will be on delivering a seamless experience across digital platforms, including mobile apps and video streaming services.

What does Expert Digital Products do?

• Support the day-to-day operations of Digital Mobile App, ensuring high availability, performance, and seamless user experience.
• Collaborate with development, QA, and product teams to ensure smooth feature releases and operational readiness.
• Monitor and manage production systems, troubleshoot issues, and coordinate timely resolution with internal and external teams.
• Implement and track cybersecurity fixes, vulnerability patches, and compliance requirements across platforms.
• Assist in managing and optimizing cloud infrastructure (AWS/Azure/GCP), including cost monitoring and performance tuning.
• Work closely with DevOps teams to maintain CI/CD pipelines, automate deployments, and improve release cycles.
• Support incident management, root cause analysis (RCA), and preventive measures to avoid recurrence.
• Assist in vendor coordination for platform-related issues, upgrades, and support activities.
• Monitor system KPIs, logs, and analytics to ensure service reliability and performance benchmarks are met.
• Contribute to documentation, standard operating procedures (SOPs), and operational playbooks.
• Ensure adherence to best practices in DevOps, cloud security, and platform operations.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 5–6 years of experience in software engineering, DevOps, cloud operations, or platform support roles.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Hands-on experience with cloud platforms (AWS preferred; Azure/GCP is a plus).
• Working knowledge of DevOps tools and practices (CI/CD pipelines, Git, Jenkins, etc.).
• Hands on development experience on front end / backend technologies (python, react, php, Java etc)
• Familiarity with containerization technologies (Docker, Kubernetes) and microservices architecture.
• Experience in application monitoring and troubleshooting in production environments.
• Basic understanding of cybersecurity practices, vulnerability management, and system hardening.
• Knowledge of APIs (REST/SOAP) and backend integrations.
• Experience with databases such as MySQL, MariaDB, or similar.
• Familiarity with monitoring/logging tools and analytics platforms (e.g., Firebase, Grafana, etc.).
• Strong problem-solving skills with the ability to work in a fast-paced operational environment.

Good to Have

• Cloud or DevOps certifications (AWS, Kubernetes, etc.).
• Agile/Scrum certifications
• Exposure to video streaming platforms

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.