Description :

Grade Level: L3
Location: Islamabad
Last date to apply: 5th October 2024

Position Overview:

The Manager – Performance Analytics and Operations Support is responsible for overseeing and enhancing the analytical and operational support functions within the organization. This role involves leading a team to drive performance insights, optimize operational processes, and ensure the effective implementation of data-driven strategies.

Key Responsibilities:

1. Performance Analytics:

• Develop and execute strategies for performance analytics, including the design and implementation of key performance indicators (KPIs) and metrics.
• Analyze performance data to identify trends, insights, and areas for improvement.
• Prepare and present detailed performance reports and dashboards to senior management, providing actionable recommendations based on data analysis.

• Oversee the operational support functions to ensure efficient and effective business processes.
• Coordinate with various departments to provide analytical support and drive improvements in operational efficiency.
• Implement and manage systems and tools to support operational activities and enhance data accessibility.

• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Collaborate with cross-functional teams to streamline workflows, reduce redundancies, and optimize resource allocation.

• Ensure the accuracy, integrity, and timeliness of data used for performance analysis and operational support.
• Oversee data collection, management, and reporting processes, ensuring compliance with data governance and quality standards.

• Manage projects related to performance analytics and operational support, including planning, execution, and monitoring.
• Coordinate with internal stakeholders to ensure project deliverables are met on time and within scope.

• Provide strategic insights and recommendations based on performance data and operational analysis.
• Support decision-making processes by delivering data-driven insights that align with business objectives.

• Communicate effectively with stakeholders, including senior management, to provide updates on performance metrics, operational issues, and improvement initiatives.
• Collaborate with other departments to ensure alignment and support for performance and operational goals.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Data Science, Operations Management, or a related field. An advanced degree or relevant certification is a plus.
• Proven experience (typically 5+ years) in performance analytics, operations support, or a similar role.
• Strong understanding of data analysis, performance metrics, and operational processes.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in analytics tools (e.g., SQL, Excel, Tableau, power point, Canva) and project management software.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Skills:

• Experience with specific analytics tools or platforms relevant to the industry.
• Familiarity with specific industry standards or practices.
• Knowledge of process improvement methodologies.

Working Conditions:

• Standard office environment with occasional travel as needed for project coordination or site visits.
• Flexibility in working hours may be required to accommodate project deadlines or operational issues.

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy