Description :

Grade Level: L3

Location: Lahore

Last date to apply: 24th March 2025

What is Manager CRM Monitoring & Operations?

A Manager CRM Monitoring & Operations is a mid to senior-level role responsible for overseeing and optimizing the customer relationship management (CRM) processes within an organization. Reporting directly to the Head of CRM, this position plays a critical role in managing credit-related operations and ensuring that receivables are efficiently handled to enhance cash flow and minimize bad debts.

What does Manager CRM Monitoring & Operations do?

• Implement and oversee credit monitoring, dunning processes, and receivables management to optimize cash inflows and minimize bad debts.
• Track daily cash trends and ensure timely credit intimations for unpaid and credit-exceeded customers, adhering to dunning policies.
• Mitigate financial risks and revenue leakage with strong internal controls, data-driven analysis, and operational audits for the B2C segment.
• Ensure accurate financial postings, identify credit policy violations, and propose recommendations for improvement.
• Develop and enhance credit monitoring policies, procedures, and strategies, with a focus on automation and efficiency.
• Ensure compliance with regulatory requirements and collaborate with cross-functional teams to align credit monitoring objectives.

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Manager CRM Monitoring & Operations?

• Strong leadership skills to foster a positive work environment, encourage collaboration, and recognize achievements.
• Expertise in credit management, credit risk assessment, financial analysis, and telecom industry-specific collection practices.
• Proficiency in credit management software, financial systems, CRM tools, and MS Office.
• Strong analytical skills with the ability to interpret financial data, identify trends, and make informed credit decisions.
• Excellent negotiation, communication, and interpersonal skills for stakeholder engagement.
• Results-driven mindset with a focus on reducing bad debts and optimizing cash flow.
• High attention to detail, accuracy, and integrity in handling sensitive financial data.
• Ability to thrive in a fast-paced environment, multitask effectively, and prioritize based on business and customer needs.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.