Description :
Grade Level: L2
Location: Lahore
Last date to apply: 14th Decemebr 2021
What is Campaign & Retention Expert
The Campaign & Retention Expert are key drivers of the Jazz Business domain, handling Jazz business major channel of BHL tagged customer base by making upsell/cross-sell and maintaining churn of BHL base.
The key role is to enhance customer life by adding value to stabilize and generate revenue through assigned campaigns against BHL accounts (companies), introduce enterprise solutions, Value-added products (Data/Voice Bolton) through cross-sell and upsell activities.
The role reports directly to the Manager Campaign & Retention with an extended team of 11 team members.
What does Campaign & Retention Expert do?
Key Responsibilities:
- Actively call all contact levels and is responsible to manage KPI’s i.e. New-sale/Upsell of Bolton product for revenue growth.
- Data products upselling, Number porting out & churn management of BHL tagged base to reduce the churn number and achieve assigned KPI target of retention and Winback of the churned base through assigned campaigns.
- Create and support client retention and Winback strategies for the existing BHL customer base.
- Ensure that customer experience and services are up to the mark and at an optimum level with 100% customer satisfaction with the subscribed products and services.
- Proficiently handle newly onboarded customers through welcome call and provide them walk-through of jazz business products and post-sale service journey of jazz business customer touchpoints, digital touchpoints along with policies and procedures for smooth service continuation.
Key Deliverables:
- Enabling the customers in providing the information regarding value-added, enterprise product & promotions by cross-selling & up-selling through assigned campaigns.
- Maintain current functional and technical knowledge of the entire Jazz Business product line to offer to the customer for cross-sell/upsell.
- Carrying out client satisfaction surveys and reviews and sharing the voice of customer and market pulse with Jazz Business management
- Act as the liaison between the customer and other Jazz business departments within the Jazz Business domain for customer queries and resolve areas of concern as raised by customers.
- Work closely and provide timely support to the Jazz Business Sales team to maintain accounts and develop detailed client profiles as per business requirement.
Requirements
- Bachelor Degree however Master Degree will be ideal
- Strong Communication skills & progressive attitude with a Calm personality
- Strong negotiations skills with Customer obsessed approach
- Familiar with Social media and digital technology platforms
- Must possess Analytical skills to take timely business decisions
- Innovative thinker with an entrepreneur approach
- Must have Time & stress management skills
- Proficiency in MS Office suite
Benefits
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
