Description :

Grade Level: Internship

Location: Islamabad

Last date to apply: 20th June, 2025

What is Intern - Customer Operations Excellence?

Social Media - Internee will be handling social media interactions on Jazz, Fikrfree, Apna Clinic and related pages. Along with that, internee will be coordination with Jazz different departments/business partner for daily social media handling.      

The role reports directly to the Expert Social Media.

What does ‘Intern - Customer Operations Excellence’ do?

• Respond customer queries, comments, and resolve complaints on social media platforms, ensuring customer satisfaction and retention.
• Provide accurate and timely responses to customer inquiries while maintaining a professional and empathetic tone.
• Assist in ensuring that vendor responses are aligned with internal responses and meet company standards for quality, tone, and timeliness.
• Visit vendor location for agents’ assistance when required
• Help with preparing statistics and data-driven insights for the team
• Work closely with the social media management team to ensure smooth communication and resolution of issues.
• Highlight new features or changes to social media platforms
• Perform Adhoc projects / tasks as assigned

Requirements

What are we looking for and what does it require to be ‘Intern - Customer Operations Excellence’?

Requirements:

• Someone who has prior experience in social media handling and is social media savvy with solid customer handling skills.
• Knowledge of social media platforms along with their functional capabilities
• Excellent English Written skills.
• Should have knowhow of latest social media handling techniques
• Analytical/problem solving and decision making skills

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.