Location : Lahore

Industry : Telecommunications

Description :

Grade Level: L1

Location: Lahore

Last date to apply: 14th Feb 2024

What is Analyst Quality Assurance - Contact Centers & Backoffice?

At Jazz, we are dedicated to providing excellent customer experience through innovation and data-driven decision-making. We are currently seeking an Expert Quality Assurance Voice & Non-Voice to join our Customer Focused team.

What does Analyst Quality Assurance - Contact Centers & Backoffice do?

Expert Quality Assurance (Voice & Non-Voice) for contact centers (call center, back office, email & social media communication etc.) will be responsible for having sound understanding of the contact center processes / handlings, to conduct audits / analysis of extended QA team evaluations, managing extended QA team and to gauge the performance & ensure accuracy in evaluations along with creating segment wise comprehensive TNAs. In addition, Expert QA will be responsible for identifying the process improvement areas, capture / address customer pain points and to coordinating with relevant stakeholders for the implementation to improve handlings & overall customer experience.

Key Responsibilities:

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.


What are we looking for and what does it require to be an Analyst Quality Assurance - Contact Centers & Backoffice?


Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.