Description :

Job Title: Manager – Strategic Partnerships & Partner Onboarding
Grade Level: L3
Location: Islamabad, Pakistan
Last Date to apply : 30th May 2025

What is a manager – Strategic Partnerships & Partner Onboarding?

JazzCash is seeking a highly motivated and experienced Manager – Strategic Partnerships & Partner Onboarding to lead and grow our partner ecosystem within the Armed forces and its affiliated organizations space. The ideal candidate will be responsible for onboarding new partners, managing key stakeholder relationships and ensuring seamless integration and long-term success of these partnerships.
This is a strategic role aimed at expanding JazzCash’s digital payment solutions across Armed forces and its associated organizations.

This role is part of the JazzCash team and reports directly to the Stream Head. Strategic Partnerships.

What does Manager – Strategic Partnerships & Partner Onboarding do?

Key Responsibilities:

1.    Partner Onboarding & Integration

• Lead end-to-end onboarding of partners, ensuring timely activation and alignment with compliance and regulatory frameworks.
• Develop standardized onboarding processes, documentation and reporting structures tailored for Armed forces and its associated organizations. 
• Coordinate with internal teams (legal, compliance, technology, finance, operations) to ensure smooth partner integration and go-live readiness.

2.     Strategic Partner Management

·       Serve as the key relationship manager for Armed forces and its associated organizations.

• Stakeholders Pre & Post-onboarding.
• Maintain deep understanding of partner needs, objectives & constraints, and align them with JazzCash product capabilities.
• Monitor partner activity, performance & service delivery metrics to ensure adherence to SLAs and partner satisfaction.

3.     Business Development & Ecosystem Growth

• Identify new partnership opportunities in collaboration with business development and government relations teams.
• Support preparation of proposals, RFP responses, MoUs, and contract negotiations with these entities.

4.      Internal Collaboration & Stakeholder Management

• Provide regular performance updates and strategic insights to senior management. Ensure compliance with SBP regulations and internal risk policies relevant to partnerships Armed forces and its associated organizations.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Manager – Strategic Partnerships & Partner Onboarding?

Required Qualifications & Experience:

• Bachelor's or Master’s degree in Business Administration, Public Policy, Finance or a related field.
• Minimum 10+ years of experience in Customer Experience & Managing Strategic partnerships.
• Strong knowledge of the strategic partners ecosystem, procurement cycles &  compliance requirements.
• Proven experience managing complex, high-value partnerships with cross-functional and external stakeholders.

Key Skills & Competencies:

• Strong relationship-building and stakeholder management skills.
• Excellent communication, negotiation and presentation abilities.
• Strong understanding of digital payments, financial inclusion and B2G payment ecosystems.
• Project management proficiency and ability to lead cross-departmental initiatives.
• Familiarity with regulatory, data security and compliance protocols in the financial or government sectors.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.