Description :

Grade Level: L1/L2

Location: Multan

Last date to apply: 8th May, 2024

What is MBU Lead?

MBU Lead supervises end to end operations of Telecom sites in the area (Micro Business Unit), ensures implementation of contract, manages customer complaints, and ensures sites profitability. Listens to internal/external customers and guide/offer them solution according to problem.

We are looking for candidate who has already worked for Access Operations with hands on experience on configuration management and troubleshooting background with excellent communication skills. Optimization experience would be an added advantage

What does MBU Lead do?

• Monitor MBU Performance and activities
• To have knowledge & expertise in BSS/TXN/Power troubleshooting
• Knowledge of 2G/3G/4G KPIs (DCR/CSSR/TCH blocking)
• Perform audit and quality checking for BSS/TXN/Power part of the network
• Close coordination with Sales team for resolution of customer complaints
• Follow up with OS vendor/team with day-to-day activities, PM & CM (Telco/Non-Telco part) of network in respective MBU.
• To assign tasks to the teams and get them implemented as per management requirements/projects
• Act as an interface for the team with other Departments for timely resolution of issues pertaining to other departments (NOC, RFO, Planning, Logistics, Deployment, warehouse etc.).
• Timely updates of outages/Gmail to Management/NOC
• To cater issues related to Gensets including overhauling.
• To timely process the invoices and ATPs for subcons
• To prepare reports as per Management requirement
• To have close coordination with OMO & vendor for resolution of OMO sites

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Customer centric approach to identify and fix network issues
• Knowledge of GSM architecture
• BSS/TXN/Power troubleshooting skills
• Analytical & Presentation skills
• Advanced Excel and Power point skills
• Should not have any concerns working round the clock and if required on Holidays (including public holidays) as an emergency Resource
• Excellent in coordination and communication

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.