Location : Islamabad
Description :
Grade Level: L1
Location: Islamabad
Last date to apply: 18th July 2025
What is product UAT Specialist?
· Conduct end-to-end testing of products, applications & services before they go live to ensure a seamless customer experience.
· Proactively identify and resolve issues during the product development phase to prevent disruptions across customer experience channels.
· Analyze customer journeys to pinpoint improvement opportunities and recommend process enhancements.
· Drive digital transformation by proposing and implementing innovative solutions to modernize existing processes.
· Research, design, and refine operational workflows to optimize overall customer engagement and satisfaction.
· Gather and analyze customer data to identify insights, inform strategic decisions, and support continuous innovation.
· Develop comprehensive test cases and contribute to defining target business process models
The role reports directly to the Stream Head Products & Solution Standardization.
What Product UAT specialist does?
Key Responsibilities
· Execute planned testing of products and services on a regular basis to ensure readiness before launch.
· Perform functional and user testing, including potential day and night shifts based on product timelines.
· Utilize testing tools effectively while applying analytical thinking to ensure high-quality, issue-free product delivery.
· Analyze and optimize existing business processes to enhance efficiency, reduce operational costs, and improve customer experience.
· Communicate any service or product changes clearly to Customer Experience (CX) channels to ensure consistent messaging.
· Contribute to the analysis and design of self-service customer channels.
· Promote digital transformation by identifying and implementing opportunities for workflow automation.
· Monitor, identify, and manage process exceptions and deviations in real-time.
· Conduct data analysis to uncover process inefficiencies and recommend improvements.
· Collaborate with cross-functional stakeholders (Tech, Commercial, CX, Regulatory, etc.) to address service/product complaints and support experience-impacting projects.
Key Deliverables
· Timely delivery of UAT (User Acceptance Testing) results for each product/service testing cycle.
· Proactive identification and resolution of any revenue leakage risks in products or services.
· Consistently deliver insights and recommendations to maintain the highest standards of customer experience.
· Lead initiatives for automation and digitization of CX and related business processes.
· Ensure full compliance with regulatory and internal process standards.
· Produce weekly and monthly reports covering product testing outcomes, process automation progress, and project delivery metrics.
· Application based UATs & knowledge of how applications work especially Insurance based/ Marketplace applications
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
Master’s or bachelor’s degree from a recognized institution.
Minimum of 2 years of relevant experience, particularly in:
Strong understanding of customer experience principles and business process automation.
Soft skills and technical skills required
· Business Communication
· Business Process Re-engineering
· Six Sigma (Preferable)
· Project Management (Preferable)
· Analytical & Presentation Skills
Technical Skills
· Charging systems (Basic understanding)
· CRM (advanced level)
· Web\App services flow\API integrations
· JIRA
· Microsoft Office
· MS Visio
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
