Description :

Grade Level: L1

Last date to apply: 30th April 2024

What is Specialist Training & Development?

Core responsibility of Training Specialist is to plan, develop and deliver trainings based on training need assessment derived from customer care touch points. In addition to this, conduct targeted trainings, calculate performance differences and collect feedback of the audience with core focus on developing e-learning modules in line with the organization's digital agenda.

The role reports directly to the Manager Training Experience Centers & Franchise and is a part of the Customer Experience Team.

What does a Specialist Training & Development do?

• Develop training content including but not limited to Video tutorial, PPTs to enhance e-learning opportunities
• Design and conduct technical & soft skill presentations/trainings for the In-house teams and customer touch point staff
• Management of training functions to ensure that it meets its objectives and delivers a return on investment
• Conduct training need analysis across the board by mapping the skills required for different roles and analysing the existing levels of competencies
• Develop and share knowledge of different training techniques for audience management
• Assist/suggest new SOPs, scrutinize old one for improvement
• Develop new hire training, coach & mentor CCRs and help them deliver better customer experience
• Take Initiative & introduce new projects which add value to Training Operations
• Enhance Customer Excellence and Bottom up NPS by ensuring timely loop closure

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Specialist Training & Development?

• Bachelors/Masters with at least 1 year experience as trainer at a reputable organisation
• Above average communication and presentation skills
• Ability to work independently as well as a part of a team
• Proficient in MS Office Suite
• Analytical mindset with an innovative thought process
• Proficieny in animation tools will be an added plus

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.