Description :

Grade Level: L2

Location: North - Islamabad

Last date to apply: 14th March 2026

What is Expert Vendor Management?

The role reports directly to the Stream Head of Sales Operations Centre and has no direct reports, while collaborating with an extended team of 15 members.

What does Expert Vendor Management do?

Key responsibilities

• Manage onboarding, evaluation, performance monitoring, and offboarding of vendors.
• Ensure complete documentation (contracts, NDAs, SLAs, compliance documents).
• Maintain updated vendor database and records.
• Lead contract drafting, renewals, amendments, and negotiations.
• Ensure alignment with procurement policies and legal requirements.
• Monitor contract validity and highlight renewals well in advance.
• Review and validate vendor invoices as per contract terms.
• Coordinate with Finance for timely payments and invoice clearance.
• Monitor budget utilization and highlight financial risks.
• Ensure compliance with regulatory, audit, and internal governance requirements.
• Escalate non-compliance and operational risks timely.
• Act as focal person between internal departments (HR, Finance, Legal, Operations) and vendors.
• Support leadership with reports and insights for decision-making.
• Identify operational, financial, and contractual risks.
• Ensure business continuity in case of vendor dependency issues.
• Monitor attendance, discipline, and deployment of vendor resources
• Resolve day-to-day operational and administrative issues of vendor staff
• Validate headcount, salaries, incentives, and deductions prior to invoice processing

Key Deliverables 

• Ensure all vendors operate under valid, signed agreements.
• Timely renewal and amendment of contracts before expiry.
• Zero operational disruption due to contract lapses.
• Accurate verification of vendor invoices as per agreed commercial terms.
• Timely submission and coordination with Finance for payments.
• Proper tracking of vendor spend against approved budgets.
• Reduction in invoice disputes and aging payables.
• Establish and monitor KPIs and SLAs for vendors.
• Implement corrective actions for underperformance.
• Maintain complete vendor documentation (contracts, tax details, NDAs, SLAs).
• Ensure compliance with internal policies and audit requirements.
• Close audit observations within agreed timelines.
• Identify financial and operational risks related to vendors.
• Resolve escalations in a timely manner.
• Maintain strong professional relationships with key vendors.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Expert Vendor Management Role?

We are seeking a highly analytical and commercially strong professional who can manage end-to-end vendor relationships, ensure contractual and financial governance, and drive operational continuity. The ideal candidate should be capable of handling complex vendor ecosystems, negotiating effectively, and ensuring compliance with internal policies and budget controls.

Experience and Educational requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance or related field
• Master’s degree (MBA/MS) preferred
• Professional certifications Supply Chain certifications are an added advantage
• 5–8+ years of relevant experience in Vendor Management, Procurement, Commercial Operations, or Contract Management
• Experience handling high-value contracts and vendor negotiations
• Exposure to financial management, invoice verification, and budget tracking
• Experience working in corporate, telecom, enterprise, or large-scale outsourcing environments preferred
• Proven track record of managing vendor escalations and compliance matters

Soft skills and technical skills required

• Strong negotiation and influencing skills
• Excellent stakeholder management and relationship-building ability
• Strong communication (verbal and written)
• Problem-solving and decision-making capability
• Conflict resolution skills
• High level of ownership and accountability
• Ability to work under pressure and manage deadlines
• Attention to detail and risk awareness
• Contract drafting and commercial review expertise
• Financial acumen (budgeting, cost analysis, invoice validation)
• Understanding of SLA/KPI frameworks and performance monitoring
• Knowledge of procurement policies and compliance requirements
• Risk assessment and mitigation planning
• Strong MS Excel and reporting skills
• Experience with ERP systems (SAP/Oracle or similar platforms)
• Understanding of audit and regulatory frameworks

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.