Description :

Grade Level: L1

Location: Lahore

Last date to apply: Nov 30th, 2022

What is NOC Supervision Specialist?

Working in 24 x 7 – Shifts for fault monitoring, troubleshooting/providing first level support for ongoing issues related to IT and Core domains.

The role reports directly to the Manager Core-IT Supervision and this team comprises of 11 team members.

· Key responsibilities

• Fault Monitoring and reporting for IT and Core nodes
  
• Engagement and escalation to all stakeholder teams
• Planned Network activities support
• NMS Health Checks
• Service Requests Handling
• Health Checks of various platforms/tools

· Key Deliverables

• Alarm monitoring of various domains like CS Core, PS Core, IN, VAS, DFS, IT-INFRA, IT-DB and applications.
  
• Service impact calculation of outage incidents.
• IN complaints handling.
• IMEI Whitelisting service requests handling
• JazzCash and Cloud Monitoring
• UFM/Netcool Health Check for auto escalations
• Major KPI trends monitoring and reporting
• Provide support to field teams for Network Planned Activities and to do pre-post verifications
• UNS Health Check to ensure smooth working of all auto and manual escalations

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

· Experience and Educational requirements

• B.S. or B.Sc. Electrical/Telecom/Computer Engineering
• Prior working Experience in a NOC Environment.
• Hands on experience with IT and Core equipment.
• Willing to work in shifts, on holidays & emergencies.

· Soft skills and technical skills required

• Good understanding of IT and CS/PS Core technologies
  
• Thorough know-how of network topologies and their inter-working
• Good understanding of basic call flows for 2G/3G/4G.
• Hands-on experience of NMS systems and associated software tools.
• Fault Management Procedures & Industry Practices.
• Deep understanding of Network Operations Environment.
• Customer Centric Approach to facilitate the internal customer teams.
• Computer Proficiency, MS Office must include MS Visio & Power point.
• Good Communication and Presentations skills.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.