Description :

Level: L1

Location: Islamabad

Apply by: 18th July 2025

What is Specialist CX Digital Platform?

Specialist CX Digital Platform supports the execution of digital initiatives and experience enhancements by coordinating with internal CX teams and external product/platform stakeholders. The role aims to align digital initiatives with business goals and drive customer satisfaction.

The role reports to Manager CX Digital Platforms.

What Specialist CX Digital Platform does?

·       Assist and coordinate with-in CX and outside departments (Marketing, Brands, IT, Product, and other functional teams) to ensure new platform launch, enhancements, operational efficiencies and channels handling

·       Work with product and platform owners to align on digital journey improvements, new feature implementations, and operational efficiency.

·       Provide inputs for customer journey design and platform personalization based on usage data and feedback

·       Help identify friction points in the digital experience and raise flags for resolution through testing and stakeholder follow-ups.

·       Collect and consolidate data from digital systems (apps, portals, etc.) for performance tracking and reporting.

·       Maintain dashboards and assist in preparing reports for management review.

·       Support the execution of internal and external digital adoption initiatives.

·       Identify and plug digital experience gaps through testing and solution design

·       Manage and execute ad hoc digital customer engagement campaigns and feedback surveys

·       Support Social Media operations as needed

·       Perform ad hoc assignments and special projects aligned with strategic CX priorities.

Requirements

·       1–3 years of relevant experience in digital platforms, customer experience, or cross-functional project coordination, preferably in the telecom or digital services industry.

·       Strong analytical and data interpretation skills

·       Digital CX and journey mapping               

·       Understanding of marketing campaigns and digital strategy

·       Excellent coordination & cross-functional communication skills                                                           

·       Proficiency in reporting tools and dashboard management        

·       Know-how of telecom industry with industry knowledge

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.