Description :

Grade Level: L2

Location: Islamabad

Function: Digital Financial Services (JazzCash)

Last date to apply: 15th May 2022

What is Expert DFS Operations?

Expert DFS Operations is part of support, monitoring and maintenance team who is responsible and ensures business continuity, address internal and external customer, monitor applications and system performance along with keeping an open communication with all partners. He is responsible to make sure L1/L2 support is provided with-in the agreed KPI and ensure the SOPs are followed.

The role reports directly to the Manager DFS Operations who has 7 people reporting directly to him.

What does Expert DFS Operations do?

• Responsible for 24/7 system and application monitoring
• System and Application Health Checks and Event Monitoring
• Ensuring Operations and Maintenance/Health
• Hands-on experience on containerizations frameworks like dockers and Kubernetes along with ELK / EFK frameworks.
• Monitoring of critical scheduled task
• Resolution and closing of tickets with-in the agreed SLA
• Validation of system backups
• Execute and monitor critical update on Live system
• Alarms tracking and monitoring
• Track incidents for any issue with system/application/services reported by users through the monitoring system.
• Preparation of incident report for issue resolution
• Escalation of incidents to vendor/backend teams for L2/L3 Technical resolution
• Optimization and automation of existing processes
• Vendor and contract management
• Knowledge of Database (SQL Server, Oracle, Mongo and MySQL) & Operating systems
• Web Services & Integrations Experience

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Expert DFS Operations?

• 3-6 years’ of working experience preferably in a similar environment.
• Candidate should have good analytical and problem solving skills.
• Bachelor’s degree in Computer Science or in a similar field.
• Candidate should have good knowledge of Mobile Wallets and its working.
• Hands on knowledge of Linux/Unix
• Candidate should have good Query writing skills, should be able to write procedures and functions.
• Good knowledge of Databases (Oracle, DB2, MySQL, Mongo etc.)
• Should have good communication and writing skills
• Candidate should demonstrate leadership skills and should be a team player.
• Self-driven and intellectually curious individual who is able to carry out impactful discussions with senior stakeholders.

Why Join JazzCash?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 72 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.