Description :

Grade: Intern

Function: Digital Financial Services

Application Deadline: 4th April 2022

Internship Duration: 3 months

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our Team and You

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 72+ million customers for the better. This is an opportunity for someone who wants to be a part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Why Jazz?

Jazz aims to prepare today's talented youth for the corporate world through structured programs that promote excellence and bring out the best in them.

We provide you with a challenging opportunity to catch a glimpse into Corporate Pakistan.

What’s in it for you?

Functional Project:

• Customer experience management for JazzCash App.
• Industry Research and Analysis

Skills Based Training: Expand your capability and capacity to hone your community management and people skills.

Professional Development: You will get to learn about customer experience management and will get a chance to work on your SEO skills.

Your JAZZ EXPERIENCE:

Project 1: Customer Experience Management

1. Design SoPs for relaying information to all customer touch points and design effective communications for customers.
2. Respond to all customer queries received via email/review and help close complaints if any by liaising with relevant stakeholders.
3. Prepare and present bi-weekly reports on all customer feedback, campaign sentiment across platforms and customer response to campaigns.

Project 2: Industry Research and Analysis

1. Research industry best practices for customer experience management and make suggestions for improvement within JazzCash
2. Perform analysis on customer experience at JazzCash touchpoints and use insights to suggest improvement areas to help improve experience and increase brand loyalty.
3. Perform customer sentiment analysis on JazzCash social media platforms and draw comparisons with industry and broader market and suggest areas of improvement.

Eligibility Criteria:

• Bachelors/ Masters - recent Graduates
• An understanding of User Experience, Customer Experience, and Community management.
• Understanding of fintech industry
• In-depth understanding of SEO and ASO techniques.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Excellent communications and persuasion skills
• Proactive in solving day-to-day problems
• Willingness to learn and excel
• Result driven approach towards daily tasks
• Excellent written and verbal communication skills
• Self-directed and able to work without supervision
• Energetic and eager to tackle new projects and ideas