Description :

Grade: L4

Location: Lahore

Last Date to Apply: 24th Dec, 2025

Role:

The Head of Business Support plays a critical role in ensuring smooth business operations by providing strategic and operational support to carrier sales teams. This role focuses on process optimization, performance tracking, stakeholder coordination, and operational efficiency to drive business success. The role encompasses diversified responsibility areas, including Sales Support, Planning & Analytics, Process Optimization, and Marketing strategy and Enablement, which requires strong analytical, problem-solving, and communication skills to support business strategies and enhance productivity.

Key Responsibilities:

• Develop and implement business support strategies to streamline processes and improve operational efficiency.
• Facilitate collaboration between Sales, Product & Marketing, Finance, Legal, and Customer Experience teams to streamline workflows and support go-to-market initiatives.
• Ensure timely execution of marketing collateral, case studies, and branding material for sales enablement.
• Support in planning & executing marketing activities including (events, webinars, digital campaign) align with commercial priorities.
• Drive cross-departmental alignment on new initiatives (e.g. launching bundled services, new offering, or marketing promotions)
• Develop and maintain comprehensive dashboards and reporting frameworks to track (KPIs), including revenue, Latest estimates (LE), service delivery performance & recovery performance and customer trends
• Prepare and present weekly, monthly, and quarterly business reviews highlighting trends, risks, opportunities, and key business insights.
• Ensure data accuracy and consistency across reporting tools and systems (BI platforms & Collections/ Finance).
• Coordinate with Finance, BI & Channel Planning and marketing teams to align reporting with business targets, pipeline visibility and market campaigns.
• Support ad hoc reporting requests from leadership with clear, concise, and visually impactful outputs.
• Lead marketing including position and efforts on behalf of product and services ofred under carrier and international business.
• Lead marketing strategy for Carrier & International Business, driving product positioning and promotional efforts to support segment growth via providing market intelligence to segment owners within C&IB.
• Develop and implement business support strategies to streamline processes and improve operational efficiency.
• Work closely with C&IB teams to provide data-driven market intelligence, insights, reports, and performance tracking.

Key Deliverables:

• Ensure 100% achievement of operational and performance KPIs.
• Enhance business process efficiency through automation and workflow improvements.

·        Lead marketing initiatives for Carrier & International Business, ensuring competitive positioning and effective promotion through data-driven insights

• Provide accurate and timely business insights for Business decision-making.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Finance, or a related field.
• 12+ years of experience in Segments, business support, sales operations, or process management.
• Strong expertise in business analytics, reporting, and financial management.
• Experience in enterprise sales support, telecom, or IT industry is preferred.

Key Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and cross-functional coordination.
• Proficiency in MS Excel, Power BI, CRM, and reporting tools.
• Ability to optimize processes and improve efficiency.
• Strong communication and decision-making skills.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.