Description :

Grade Level: 1

Location: Karachi

Last date to apply: 17 March 2026

What is Technical Support Engineer?

We are seeking a skilled and customer-focused Technical Support Engineer to support our Corporate Helpdesk operations, ensuring reliable services, rapid issue resolution, and high user satisfaction across Enterprise environments. The ideal candidate will possess strong expertise in troubleshooting complex network issues along with experience in ticketing systems, remote support, and service-level management.

The Technical Support Engineer will collaborate closely with cross-functional teams to deliver timely, secure, and scalable technical support solutions while maintaining compliance with organizational policies and operational standards.

What does Technical Support Engineer do?

• Monitor and maintain fixed network infrastructure such as Fiber, Radio, MW, and leased line connectivity to ensure high availability.
• Troubleshoot customer connectivity issues, link degradation, outages, and configuration faults across access and core networks.
• Perform testing, and commissioning of routers, switches, ONTs, OLTs, and transmission equipment.
• Coordinate with field teams, NOC, and vendors for fault isolation, restoration, and preventive maintenance.
• Ensure SLAs are met by tracking incidents, performing root cause analysis, and implementing permanent fixes.
• Support service provisioning, bandwidth upgrades, and network migrations for Enterprise and Corporate Customers.
• Maintain technical documentation, network diagrams, and incident reports for operational reference.
• Follow security, change management, and operational procedures to ensure stable and secure fixed network services. 

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Technical Support Engineer?

Requirements:

• Bachelor’s degree in computer engineering, Telecommunications, Electronics or a related field.
• 1–4 years of hands-on experience in fixed network operations, ISP, or telecom environment.
• Strong knowledge of fiber networks, GPON/OLT/ONT leased lines, routing, and switching concepts.
• Familiarity with network troubleshooting tools, monitoring systems, and basic IP networking (TCP/IP, VLANs, routing protocols).
• Ability to diagnose connectivity issues, perform fault isolation, and ensure timely service restoration within SLA.
• Good understanding of network security, change management, and incident management processes.
• Strong analytical, problem-solving, and documentation skills.
• Effective communication skills and ability to coordinate with NOC, field teams, vendors, and customers.
• Willingness to work in shifts, on-call rotations, and under high-pressure operational environments.
• Experience in configuring routers, switches, access network devices and CCNP certification will be preferred.

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.