Description :

Grade Level: Contractual (6 Months)

Location: Islamabad

Last date to apply: 25 Oct 2023

What is a Specialist Customer Life Cycle?

Customer Life Cycle Specialist will work on the journey of the customer on different use case in the JazzCash App/USSD.

The role reports directly to the Expert Voice of Customer and is a solo role. There are no people reporting to this role.

What does Specialist Customer Life Cycle do?

• Develop customer lifecycle stages and create strategic initiatives for each stage of the customer journey, which include onboarding, engagement and retention.
• Create and refine effective programs that leverage tenure and customer behaviour data.
• Maintain positive and productive relationships with product marketing, product management and tech.
• Evaluate the present customer journey on USSD, APP, BVS
• Identify the error mapping in the customer journey

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be a Specialist Customer Life Cycle?

• 1-3 years experience in customer marketing, preferably at consumer product.
• Strong communication skills without a fear of over communication. This role will require effective collaboration and cross-functional coordination across internal and external contributors.
• Extremely detail-oriented and organized, able to manage multiple projects to meet deadlines.
• A passion and strong understanding of developer customer personas and the landscape.

• Understanding of consumer behavior and market dynamics

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.