Description :
Grade Level: L3
Location: Lahore
Last date to apply: 2nd March 2026
What is Manager Data Sourcing & Integration – CX?
We are seeking a performance-driven Manager Data Sourcing & Integration to lead customer data acquisition, integration, and governance initiatives within the Customer Experience (CX) domain. This role is responsible for ensuring accurate, timely, and reliable data flows, enabling CX analytics, service performance monitoring, journey optimization, and decision-making.
The position requires strong expertise in enterprise data integration, customer data management, operational controls, and data quality frameworks within high-volume service environments.
What Does Manager Data Sourcing & Integration – CX Do?
- Lead CX-focused data sourcing strategy sourcing data from CRM, contact center systems, digital channels, complaint management platforms, and service applications.
- Oversee ETL/ELT pipelines supporting existing BI, Analytical and other Ad-Hoc requirements from CX Teams
- Establish data validation, reconciliation, and governance frameworks for customer-related datasets.
- Drive data quality initiatives to ensure accurate reporting of CX KPIs and SLAs.
- Manage batch and near real-time ingestion of customer interaction data.
- Ensure secure handling of customer data in line with privacy and compliance standards.
- Partner with CX, Analytics, Digital, and Commercial teams to translate business needs into scalable data solutions.
- Monitor operational KPIs related to data accuracy, availability, and integration performance.
- Lead continuous improvement initiatives to enhance automation, reliability, and reporting efficiency.
- Monitor and manage server disk space utilization, storage planning, and capacity forecasting.
- Responsible for designing, maintaining, and periodically testing Disaster Recovery (DR) plans for CX data systems.
Requirements
What We’re Looking For?
Preferred Qualifications
- BS or MS degree in Computer Science, Information Systems, Data Management, or related field.
- Experience working within Customer Experience, Customer Care, or Digital environments preferred.
- Certifications in data management or governance are a plus.
Requirements
- Strong expertise in ETL/ELT processes and customer data integration.
- Advanced command of SQL Server, T-SQL, and database performance optimization.
- Experience with SSIS and enterprise data warehousing concepts.
- Strong understanding of CX data domains such as CRM data, customer interactions, complaints, digital engagement, and service KPIs.
- Experience integrating data across CRM, contact center systems, digital platforms, and reporting tools.
- Knowledge of data governance, data quality controls, reconciliation, and compliance requirements related to customer data.
- Experience working in high-volume, customer-centric environments.
- Understanding administration of Window based servers.
- Understanding administration of Microsoft SQL server stack.
Leadership & Operational Skills
- Strong operational mindset with focus on data accuracy and service reliability.
- Proven experience managing data sourcing and integration initiatives.
- Strong analytical and problem-solving skills.
- Ability to manage multiple CX-driven priorities under tight timelines.
- Excellent stakeholder management across CX, Digital, Analytics, and IT teams.
- Clear communication skills with ability to present insights to senior leadership.
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
