Description :
Position: Key Account Manager - Other Mobile Operators & Miscellaneous Accounts (Deodar)
Grade Level: L3
Location: Islamabad, Pakistan
Last Date to Apply: 22 April 2025
What is Key Account Manager at Deodar?
The Key Account Manager (KAM) – Other Mobile Operators & Miscellaneous Accounts will be responsible for managing key relationships with Ufone, Telenor, and Zong, as well as government and military organizations, hotels, malls, and other enterprise clients. This role requires a strategic and commercially driven professional with strong industry relationships, financial acumen, and the ability to work closely with Deodar’s product team to develop competitive solutions in a price-sensitive market.
The KAM (Deodar) will be instrumental in driving revenue growth, ensuring service excellence, and identifying new business opportunities across multiple segments.
What will Key Account Manager do at Deodar?
1. Account Management & Relationship Building
- Serve as the primary point of contact for Ufone, Telenor, Zong, and miscellaneous accounts, ensuring a strong and collaborative relationship.
- Leverage strong industry connections to strengthen Deodar’s partnerships with MNOs and enterprise clients.
- Understand customer pain points and work proactively to address operational and commercial concerns.
- Ensure seamless contract execution, governance, and service-level compliance with all assigned accounts.
2. Revenue Growth & Business Development
- Drive revenue growth by identifying new tenancy opportunities, infrastructure sharing models, and customized solutions for different customer segments.
- Collaborate with the product team to develop new offerings tailored to MNOs and enterprise clients.
- Explore strategic partnerships with government entities, military installations, commercial enterprises, and real estate developers to expand Deodar’s market footprint.
3. Financial & Commercial Management
- Ensure profitable account management by optimizing pricing strategies in a cost-sensitive market.
- Conduct financial analysis, revenue forecasting, and cost-benefit assessments to support pricing decisions.
- Monitor billing, collections, and contract compliance, ensuring timely payments and mitigating financial risks.
4. Product Development & Market Strategy
- Work closely with the product team to develop innovative solutions for customers, including customized telecom infrastructure, small cell deployments, and in-building solutions for hotels and malls.
- Provide market intelligence to inform product development, pricing strategies, and investment decisions.
- Identify emerging trends such as 5G infrastructure needs and smart city initiatives, aligning Deodar’s offerings with future market demands.
5. Operational Coordination & Customer Support
- Liaise with Deodar’s operations, finance, and legal teams to ensure smooth service delivery and issue resolution.
- Work closely with internal teams to enhance service quality, network availability, and maintenance efficiency for key accounts.
- Proactively monitor service-level agreements (SLAs) and ensure compliance with contractual commitments.
6. Reporting & Performance Monitoring
- Provide regular account performance updates to the Account Director – Other Accounts and senior management.
- Track and analyze revenue performance, contract utilization, and operational KPIs for each assigned account.
Ensure accurate and timely invoicing, payments, and reconciliations for all managed accounts.
Requirements
What are we looking for, and what does it take to be Key Account Manager at Deodar?
- Bachelor’s degree in Business, Telecommunications, Engineering, or a related field (MBA preferred).
- 5-8 years of experience in account management, sales, or business development within the telecom or infrastructure industry.
- Strong relationships with key decision-makers in mobile operators (Ufone, Telenor, Zong) and enterprise segments (government, military, hospitality, real estate).
- Proven track record in managing high-value B2B accounts, negotiating contracts, and driving revenue growth.
- Strong financial acumen with experience in pricing strategies, revenue forecasting, and contract negotiations.
- Ability to develop new product strategies and work with cross-functional teams to bring solutions to market.
- Excellent communication, stakeholder management, and negotiation skills.
Key Challenges & Success Factors:
- Price-sensitive market – Need to develop innovative, cost-effective solutions while maintaining profitability.
- Competitive landscape – Managing relationships with multiple MNOs and enterprise clients in a highly competitive sector.
- Diversified client base – Balancing the unique needs of telecom operators, government entities, and commercial enterprises.
- Operational efficiency – Ensuring seamless service delivery while maintaining cost control.
Benefits
Why Join Deodar TowerCo?
Deodar TowerCo is committed to delivering high-quality tower infrastructure solutions. As part of our team, you will play a crucial role in ensuring operational excellence and logistical efficiency, empowering digital connectivity across Pakistan. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a dynamic and innovative company..
