Description :

Grade Level: L2

Location: Karachi

Last date to Apply : 20th December 2024

What is Expert Fixed Wireless Services?

The role reports directly to the Regional Manager FNO North and has 4 to 5 outsourced people reporting directly into it with an extended team of 20 team members.

What does Expert Fixed Wireless Services do?

• Progress reporting to measure SLA & KPI for effective services & better customer experience.
• Data analysis to report performance growth and identification of areas for improvement.
• Conversion of data into professional presentation for better visibility.
• Governance of outsourced operations, supervision, design & implementation of Jazz Fixed Wireless products.
• Corporate Order fulfillment, Provisioning/Upgrade/Termination of fixed wireless links on sectorial basis.
• Wireless Fixed links troubleshooting for complex cases & root cause analysis. Visit of customer & network sites for installations, support, network health & quality check.
• Scheduled and spontaneous Network Audits in North Region i.e. RAN Parameters, Quality & Network Performance.
• Scheduling & supervision of Preventive & Corrective maintenance of fixed wireless sites.
• Link budgeting, parametric audit in Wireless domain to identify and remove inconsistencies for smooth operation and ensure QOS.
• Supervision of field team for Base Station deployments which includes work/traffic flows, monitoring, optimization, fault identification, alarm removal, subscriptions and capacity loading.
• Monitoring & ensuring agreed SLAs of fixed wireless network in term of regional deployment & Support.
• Working on RMA process with all stakeholders.
• Registration of ISM band links & data sharing with regulatory team as per PTA requirement.
• Periodic & efficient SCM for Wireless domain, procurement planning, preparation of RFQs and verifying material with optimum stock levels.

Key Deliverables

• Revenue growth and customer retention.
• Support within agreed SLA for retention of business & revenue.
• New Order fulfilment as per commercial forecast.
• Execution and timely completion of strategic projects.
• Operational Excellency.
  

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Experience and Educational requirements:

• Bachelors degree in sciences preferably in Computer/Electronics/Telecom.
• Ability to govern/manage wireless field operations team, manage material supplies & inventories for order deliveries, devised procurement plans, prepare reports/presentations.
• Prior 2 to 3 years’ experience of towers/civil works rollout/quality inspection in a Telecommunication/ Wireless Data Service provider will be an added advantage.

• The individual should have sound knowledge of data communication/fixed wireless technologies and must have analytical/problem solving skills and expertise in various computer software programs such as Microsoft Office Products including Excel, PowerPoint, Visio & Mapping software; these skills are key to meet the performance expectations for this role.

  Soft skills and technical skills required:

• Teamwork & team player attitude.
• The ability to build strong relationships with all internal & external stakeholders.
• Good written & verbal communication skills.
• Analytical & Problem-solving skills.
• Expert level Computer skills (MS Excel, PowerPoint, Visio, MS Project).
• Ability to travel frequently & independently in remote cities/areas of Pakistan.
• Experience of conducting Line of Sight (LOS) surveys, preparing Survey reports and performing Link budgets.
• Experience of Installing, Configuring, and Optimizing of fixed wireless links (PTP/PTMP).

• Experience of identifying, resolving and troubleshooting service problems and perform root cause analysis.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.