Location : Islamabad, Pakistan

Team : Digital Financial Services

Description :

Grade: L2
Last Date to Apply: Sunday, 16th February 2020

Why Jazz
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 57 million+ customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
What the first 30-60-90 days in the job will look like?

-Within 15 days you will:
·         Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
·         Meet the relevant stakeholders concerning your team.
·         Develop understanding of your division, function, its structure, and your role within the team.

-Within 30 days, you will:
·         Get to know your relevant stakeholders e.g. business, infrastructure, compliance, bank, product development, architecture, finance and fraud management, revenue assurance, AML teams. Information security, network operation center (NOC)
·         Recommend ways to develop a robust application & platform monitoring architecture.
·         Develop understanding of service assurance and monitoring capabilities of DFS
 
-Within 60 days to onwards you will:
·         Continue to get to know your relevant stakeholders e.g. business, infrastructure, compliance, bank, product development, architecture, finance and fraud management, revenue assurance, AML teams. Information security, network operation center (NOC)
·         Continue to recommend ways to develop a robust application & platform monitoring architecture.
·         Start working on automating service alarms, events and alerts in a centralized repository.
·         Start getting involved in investigations related to application and platform performance KPIs, platform security incidents, fraud related incidents.
·         Make a plan to interrupt each new requirement phase for each new product and suggest service assurance & monitoring mechanism.
·         You will make sure that adequate data will be sourced by a new system or will be available in logs, database or through events for service monitoring and assurance.
 
A Bit about You:
Must have 5+ years of required experience, We are looking for someone who has delivered on challenging projects and has taken end-to-end responsibility from planning to production. Prior experience of Mobile Financial Services, Banking / Telecom industry will be an added advantage. The person must be a graduate at least in computer sciences.
 
This position:
·         Will be responsible for Service assurance & Monitoring for all DFS platforms
·         Should have hands on experience in integrating some open source monitoring platforms like SCOM / Nagios / Big Panda / SolarWinds or any Network Monitoring Tools / Splunk / ELK / Grafana / Cloud Watch / Slack
·         Develop Service monitoring and assurance related alerts, events and triggers.
·         Should have hands on experience on Linux & Windows Servers
·         Should have expert level knowledge of SQL (Oracle, SQL Server, and MySQL). The concepts must be clear.
·         Must have worked previously on defining and implementing controls and monitoring mechanism for platforms
·         Configuration of application monitoring, real user monitoring and synthetic monitoring solutions across platforms.
·         Cooperation with solution architects to analyze applications environment and prepare application monitoring solution concept.
·         Support process improvements
·         Cooperation with application developers and operations teams.
·         Ensure that application monitoring solutions and services meet customer´s business needs.
·         Understanding of web server technologies, data base technologies, networks, communication protocols
·         Understanding of cloud environments like Azure or AWS
·         Hands-on experience of scripting in Shell / PowerShell
·         Experience in implementation and maintenance of monitoring tools like Dynatrace, AppDynamics, Zabbix, BMC TrueSight, Site24x7, Elastic Stack etc. [at least 1 implementation is required.]
·         Experience in working with ITSM systems like ServiceNow, Jira etc
·         English on a communication level
 
A Bit about Us:
·         DFS Technology team comprises of the following sub-teams.
o   Product Developmento   Product Architecture
o   Software Development
o   FS Operations
o   Information Security
o   Service Assurance & Monitoring Team.
·         Service Assurance & Monitoring team members will be response for end-to-end service assurance and monitoring. They will engage in developing different KPIs for all DFS platforms. Service Alerts, Triggers, Actions.
 
The structure of the team you will join is:
·         A Reporting to Manager Service Assurance with responsibility to ensure information security compliances of all DFS applications and related platforms along with ensuring Penetration Testing of all changes/new features before and after deployment as need may be.
 
The two (02) main priorities of the team as a whole are:
·         Information security deterrence for DFS applications and platforms
·         Establishing sustainable and reliable Service monitoring for all DFS Platforms and applications.

To collaborate and produce effective business results, the role requires
·         Teamwork & collaboration.
·         Vision and strategic thinking.
·         The ability to build strong relationships with External Teams: Convinces to adapt secure coding practices and testing post application development to avoid frauds and prevent leakage of confidential information accordingly.
·         The ability to build strong relationships with Internal Teams: Elaborates the technical terminologies to explain the processes for application/system penetration for detection of viruses/bugs in the system.

Must have hands on experience for the candidate
·         Middleware/Mediation layer management, configuration, deployment
·         Should have hands on experience in integrating some open source monitoring platforms like SCOM / Nagios / Splunk etc.
·         Excellent knowledge of alarms development, alarms aggregation and alarms correlation.
·         Good knowledge of ITIL.
·         BE/MS in Computer sciences/Software or similar