Description :

Grade Level: L1/L2

Location: Islamabad

Last date to apply: Jan 24th, 2022

What is Expert HLR & VAS Operations?

Main tasks include day to day Operation & Maintenance of VAS & HLR Network, Customer complaints handling (corporate & commercial), configuration management, troubleshooting, interaction with Internal and external stakeholder and vendor support teams for ongoing issues, project and upgrades.

The role reports directly to the Manager HLR/VAS Planning & Operations and has 12 people reporting directly into it.

What does Specialist HLR & VAS Operations do?

• Have thorough competency on Value Added Services & Core Network Products.
• Performs O&M, configuration management, fault Management, performance Management, network audit, health checks, vendor management and project execution with great product knowledge.
• Takes ownership and ensure timely resolution of customer complaints.
• Being able to work in shifts and part of 24/7 team roster.
• Continuously review and bring improvements to the Jazz Technology and Development framework and design innovative solutions as per global best practices.
• Handle day-to-day network operations of Jazz VAS and HLR network.
• Engage in effective coordination with Vendor to resolve issues and have root-cause analysis (RCA Report) in possible minimum time
• Ensure high-availability of network to the end-users and business.
• Handles operations & administration of the Hardware & software of value added services.
• Coordinate with all relevant technology vendors for any support issues to make sure that Service Level Agreement is always intact.
• Comply with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks and carrying out all job related duties.
• Be involved in report writing and MOP preparation.
• Remains updated on current policies, procedures, promotions, products and value added services offered by the Jazz.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

We are looking for someone who has already worked for VAS & HLR Operations with hands on experience on SMSC, Anti-spam and firewalls from vendors like Huawei, ZTE or HLR/HSS from Nokia. Must have good configuration and troubleshooting skills. We are also looking for someone who has excellent communication & leadership skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints and last but not the least, the candidate must be a good team player.

• Customer centricity approach to identify and fix network issues
• Knowledge of GSM & Messaging Call flows, IP Protocols, Signalling, troubleshooting skills
• Innovative thinking and solution orientation to craft leadership development solutions in line with our philosophy, competencies and expectations from leaders
• Communication and presentations skills to make solutions/ideas understandable for respective audience segments
• Drive for results to own initiatives and continuously evolve in line with analysis and feedback
• Hands on experience in process automation/simplification
• SQL/Oracle for data extractions & query writing
• Basic knowledge of programming languages like python, perl and Javascript

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.