Description :

Grade Level: L2

Location: Lahore

Last date to apply: Jan 24th, 2022

What is Expert OSS Operations & Support?

Expert OSS Operations & Support is responsible for managing Operations, Support & Planning of various Platforms deployed on OSS, EMS & Underlying Layers along with Service Desk platforms in use across the Organization.

The role is also responsible for overseeing CAPEX & OPEX planning / execution of the department budgets.

The role reports directly to the Manager OSS & Network Performance with an extended team of 12 team members.

What does Expert OSS Operations & Support do?

• Handle day-to-day operations of OSS, EMS, Service Desk & other related platforms.
• Device strategy to oversee smooth operations & transformation of Service Desk Platforms in use across organization.
• Provide Techno functional support for smooth running of Service Desk Platforms.
• Work on proposals / strategies to improve cost efficiencies.
• Tactical Planning & Execution to ensure risk mitigation and sustainability of NOC Platforms.
• Keep close contact with Supplier / Partner Teams to ensure smooth operations of NOC Platforms.
• Liaise with Sourcing / Procurement teams to ensure timely delivery enabling NOC to meet strategic & transformational objectives.
• Ensure continuous exploration & discovery of emerging technologies / platforms for potential adoption enabling cutting edge deployments & modernization for NOC.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees

Requirements

• Experience and Educational requirements
• BE (Electronics, Electrical, Telecoms, Comp Science), 5 - 7 Years of Relevant Experience
• Have demonstrated capability of working in NOC Environment.
• In depth experience of working on diverse OSS & Service Desk Platforms in a Telco Environment.
• Have good insight on emerging technologies and prevailing industry norms / standards.
• Experience of deployment of OSS, Network and Service Desk Platforms through the delivery lifecycle from initial design to full operational handover.
• Have sound knowledge of all relevant technologies as well as ample knowledge of MS-Office.
• Have good understanding of IP Networks and related technologies.
• Ability to work under pressure

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.