Description :

Grade Level: L1

Location: Islamabad

Last date to apply: 3rd September 2021

What is *Specialist Social Media Communication*

This role is responsible for handling the communication on social media channels in 24/7 operations. The role is responsible to answer all the queries and resolve the complaints of the customers within given KPIs. The role will also coordinate with internal teams for process improvement and resolve customer’s issues for better customer experience.

The role reports directly to the Team Lead Social Media Communication and has an extended team of 09 team members

What does *Specialist Social Media Communication*?

• Meet the defined KPIs i.e. Service Level, Quality etc.
• Exhibit Jazz values in totality on daily basis.
• Ensure continuous process improvement on social media.

• Ensure effective and efficient communication with customers and backend teams in order to quickly handle customers’ issues.
• To adopt ‘Own & Resolve’ strategy on daily basis.
• Work closely with Team lead on day to day tasks for continuous improvement and business value additions.
• Master CRM system and all linked portals.
• Written & Verbal communication with customers.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be *Specialist Social Media Communication*

• Minimum qualification is Graduation but Masters will be preferred.
• Should have prior experience of working on social media savvy.
• Proficient in Microsoft Office.
• Know-how of telecom industry with a sound knowledge of social media platforms.
• Excellent written & verbal communication skills.
• Customer experience enhancement skills.
• Strong analytical/problem solving skills.
• Excellent time management skills.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.